As part of Popeyes' franchise team, you are the recipient of a baseline of knowledge developed over our 40 plus year history in helping our franchisees deliver exceptional food quality and customer service to fanatical guests.During this time Popeyes has learned many tried and true methods for achieving brand excellence.The tools included in this manual represent the culmination of our experiences as to what creates superlative GMs, and is designed to help our valued franchisees achieve maximum results by creating a sustainable framework for your leadershipteam.These best practices have been distilled from our most successful restaurants as well as competitive learnings from the industry, and if committed to by you and your leadership team, will lead you to unparalleled results.We hope you find this program a useful tool to assist you in building your own brand excellence.
The information contained in this presentation is being provided to you for informational purposes only and is not intended to provide you with guidelines for compliance with any legal obligations. It is solely your responsibility to comply with any applicable federal, state and local laws and regulations.Popeyes Louisiana Kitchen, Inc., cannot, and does not, guarantee that the tools, guides, sample forms or other information contained in this manual are accurate, current, and/or the only guidelines that you need to follow in order to comply with federal, state and local laws and regulations applicable to the situations discussed, or labor law and your employees generally.These laws vary from state to state and are constantly changing and their interpretation may similarly change.It is your responsibility to stay appraised of all applicable laws and regulations, including any changes or amendments that may affect your restaurant(s) and business.
You should meet regularly with your attorney and other advisors regarding procedures and other policies/precautions that should be followed/taken in your restaurant(s) to ensure your compliance with applicable laws and regulations.
Summary of Job Function
The Assistant Manager balances the role of being a servant leader delivering exceptional performance. They also understand the importance of providing an engaging environment for restaurant teams and the guest; while focusing on the operations of the restaurant. Popeyes Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities.
Develop Servant Leaders
Puts your people and restaurant first not yourself
Models Servant Leadership by putting the people and restaurant first
Welcomes new team members and provides them with the training needed to do their job
Leads inspiring team huddles that motivate and inform the team
Ensures team members experience ongoing training and development
Builds the capability of the shift supervisors and prepares them for their next level
Consistently thanks the team and celebrates success
Create Memorable Experiences
Creates a service experience so good the guest can't wait to come back to Popeyes
Actively coachService Basics -train, observe, provide feedback and celebrate
Monitors Speed of Service to ensure delivery of guest expectations
Ensures the restaurant is welcoming and clean
Ensures product quality and that all operations standards are met
Partners with the Restaurant General Manager and team to evaluate and improve guest metrics and feedback
Implements action plan to address guests' needs
Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
Ensures accuracy of daily numbers, cash handling and HACCP Logs
Reviews inventory efficiencies to create product orders
Evaluates and implements cost controls
Monitors people charts and production planning and makes necessary adjustments
Creates and monitors schedule and manages new team member on-boarding process
Implements action plans to address employee needs and Operational Assessments
Required Knowledge, Skills and Abilities:
Excellent guest service skills required
Ability to work in a fast paced environment
Ability to communicate effectively with guests and team members
Ability to resolves issues in compliance with Popeyes standards
Available to work all shifts; open, close, weekends and holidays
Education and Experience:
Must have high school diploma or equivalent
Minimum of 1-2 years supervisory experience
Must be able to lift up to 70 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous weighing no more than 70 pounds.
Consistently handles product preparation.
Ability to kneel to utilize proper lifting procedures and to open safe.
Consistently lifts for product preparation, stocking and inventory.