Description: Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Requires a bachelor's degree and at least 10 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A certain degree of creativity and latitude is required. Typically reports to a unit/department head.
Specific knowledge and experience to provide leadership in the following areas:
* Cisco Call Manager, Cisco Voice gateway and VoIP technologies.
* Call Center Technologies: UCCE, Genesys ACD, Genesys IVR/GVP, Voice Reporting, CTI Bridge, Verint, NICE call recording, Voice WFM, SIP, IVR(24/7), Turrets etc..)
* SBC Session Boarder Controller, Genesys,, Cisco CM, Cisco Voice gateways
* Carrier IP Trucking and Reporting
**Contract to Hire**
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