- Position Summary
Organize and coordinate information in support of the Student Financial Aid and Workforce offices. Service as liaison between Financial Aid and Workforce. Coordinate financial aid services to students by reviewing and evaluating financial aid applications, coordinating Workforce awards, determining financial need, and packaging financial aid awards. Provide consultation and direct customer service to students, staff, and faculty. Communicate detailed financial aid and Workforce program information to internal and external customers.
- Essential Functions
- Analyze, understand and independently articulate general program eligibility requirements (Interpret and determine need requirements, various grant criteria, Stafford loans, work-study and satisfactory academic progress), the application process, status and timelines.
- Using professional judgment, analyze, review and evaluate financial aid applications.
- Determine eligibility for federal and state funding. Analyze and evaluate files by applying extensive knowledge of regulations for determining eligibility and need based on application data, federal database matches and academic progress requirements.
- Process financial aid files and make awards to students for federal and state financial aid, including Pell grant, Federal Supplemental Educational Opportunity Grant, federal Direct Loan, Washington State Need Grant, Passport to College, Scholarships and other need and non-need-based aid.
- Prevent over-awards of financial aid by ensuring timely and accurate review of all aid types prior to awarding need-based or other financial resources.
- Counsel students by providing excellent customer service, demonstrating empathy, listening attentively to questions and concerns, responding professionally to hostility, communicating clearly with native and non-native English speakers, and exercising professionalism and discretion in all communications and actions.
- Support various office functions by providing direct assistance including answering phones, emails, and questions from walk-in students and the general public in an accurate and timely manner. Provide clear explanations of complex and technical information.
- Provide consultation and directly assist students in resolving eligibility issues and application difficulties in all financial aid programs.
- Maintain the confidentiality of student files and records per FERPA guidelines.
- Consult and review various types of appeals submitted by students, such as Satisfactory Academic Progress, Time Limit, Income Revisions, and make necessary professional judgment decisions
- May conduct classroom visits and outreach events to educate students and the about financial aid and scholarship programs.
- Perform other duties as assigned to support the team in achieving its service objectives.
- Associates degree from an accredited college or university.
- Two years' experience working in a financial aid office or closely related office experience. (Bachelor's degree and some financial aid office experience may substitute for the two years' experience.)
- Intermediate word processing, spreadsheet, and database software skills (Microsoft Office preferred).
- Strong oral, written and interpersonal communication skills
- Experience awarding financial aid.
- PeopleSoft experience.
- Budget reconciliation/monitoring experience.
Conditions of Employment
- Must not be in default of a student loan or owe a Title IV repayment.
- Successful completion of a criminal history background check prior to employment.
- Regular and predictable attendance.
- Detail oriented; innovative, accountable and poised in fast paced team-oriented environment.
- Excellent customer service skills; including building and maintaining internal/external customer satisfaction.
- Excellent communication skills, both oral and written, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.
- Ethics, integrity and sound professional judgment.
- An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
- Excellent organizational skills and interpersonal skills.
- Ability to be accurate, timely, and very detail oriented.
- Ability to establish and maintain positive and respectful working relationships with internal and external customers.
- Excellent verbal and written communication skills.
- Must maintain a high degree of honesty and protection of confidential and payroll rated data
- Ability to multi-task and prioritize work flow with multiple high priority deadlines.
- Application Process
Application Materials & Procedures
Complete application packages must include the following:
- Tacoma Community College online application form.
- Resume and cover letter -In your cover letter, describe how your background and experience align with the responsibilities for this position.
- Copies of transcripts for all colleges and universities attended.
Terms of Employment
This is a full-time staff position scheduled to work during the academic year Monday through Thursday; 9:00 am to 6:00 pm and Friday 8:00 am to 5:00 pm. Summer schedule is Monday through Thursday; 7:00 am to 5:30 pm. Flexibility in scheduling is required to meet business and program needs. The salary range is $3,044 to $3,961 per month. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. The College offers a generous benefits package to include: life, health, dental and long-term disability insurance, retirement, vacation and sick leave and holiday pay. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is required within 30 days of employment. The layoff unit for this position is "Project Employment".
Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator
Tacoma Community College provides equal opportunity in education and employment and does not discriminate based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Bill Saraceno, Title II and Title IX, 253-566-5050; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College 6501 S 19th St Bldg. 14, Tacoma WA 98466 www.tacomacc.edu
The benefit information presented below is a summary of College provided benefits. This information is subject to change and subject to the provisions of any legislative mandates and College policy changes. For more detailed information about Tacoma Community College benefits and to receive more information, please do not hesitate to contact the College Benefits Manager at (253) 566-5079 or via email at: firstname.lastname@example.org
The College health benefits are negotiated through the State of Washington Health Care Authority. Eligible employees can choose from a variety of health plans including a State preferred provider plan and several managed care plans. Classified employees who are expected to work at least half-time per month for more than six months, can apply for health insurance coverage on the first day of employment. Coverage begins on the first day of the following month or if you start work on the first working day of the month, coverage begins that day. Nonpermanent employees who work at least half-time and are expected to be employed for less than six months are not eligible. However, if the employment continues beyond the initial six-month period, the employee may apply for coverage to be effective on the first day of the seventh calendar month of employment. The Health Care Authority also has eligibility rules regarding seasonal employees. Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the employee's choice of plan and coverage for lawful spouses, same-sex domestic partners, and dependent children. The current monthly premiums range from $25 through $307 depending on plan choice and number of persons covered. The College contribution for employee medical plans currently is $584.58. Employees who have other options for comprehensive medical insurance do not have to participate in the College's plan.
Vision Insurance is included with all employee health insurance plans. Optical service frequency and hardware (glasses, contact lenses) vary per type of plan selected. Employees do not pay a separate premium for vision coverage. Vision coverage is included with the employee health insurance premium.
Benefit eligible classified employees have a choice of dental plans. Options include a State of Washington preferred provider dental plan and two managed care plans. The coverage options vary based on plan selection. Currently, employees do not pay a premium for dental insurance.
Medical Flexible Spending Accounts (FSA)
Classified employees who are permanent may participate in the Medical Flexible Spending Account plan, more commonly referred to as the FSA. The College offers an optional flexible spending account for out-of-pocket medical expenses. This is a calendar year plan whereby employees can set aside pretax dollars to pay for out-of-pocket medical expenses. This is a "use it or lose it" IRC governed plan. Employees can set aside between $240 and $2,400 per calendar year. Medical expense reimbursements can be requested for the employee, their spouse, and their IRS dependents. Eligible Employees can begin participation the first day of the month following employment.
Voluntary Employee Benefit Association (VEBA)
Post-retirement health reimbursement account plan
Upon College retirement classified employees who accrue sick leave participate in a tax free transfer of one quarter of sick leave benefits into a health reimbursement plan in lieu of a cash sick leave payout which would be taxable compensation. This is a IRC governed plan and mandatory participation is required based on a group election. These dollars can be used for post-retirement health expenses including health insurance premiums.
The College provides $25,000 in basic life insurance from any cause and $5,000 basic Accidental Death and Dismemberment (AD&D) insurance at no cost to the eligible employee. Employees can enroll in additional low cost optional life insurance benefits for themselves, their spouse, and dependents. Currently, employees can apply for an additional amount equal to $350,000 plus the amount of the employee's annualized salary. Upon retirement, employee's can apply for conversion of their term life insurance into a whole life policy.
Long Term Disability Insurance
The College provides a basic long term disability plan at no cost to the employee. This plan pays a benefit between $50 and $240 per month 90 days after disability certification or the period of accumulated sick leave, whatever is longer. Employees can also participate in an optional long-term disability plan that provides 60% of the first $10,000 of monthly predisability earnings, reduced by any deductible income, plus amounts paid into the higher education retirement accounts. This is an after-tax benefit; therefore, any benefits received from this plan are tax free.
Classified employees participate in the State of Washington Public Employees Retirement Plan (PERS). The PERS system has two initial plans that a new employee can participate in. The PERS Plan 2 is a defined benefit plan. The PERS Plan 3 is a defined benefit plan with a defined contribution plan component. For more information about these plans, employees and potential applicants are encouraged to refer to the Department of Retirement website at: http://www.drs.wa.gov/member/Plans/PERS/default.htm
Supplemental Retirement Opportunities
The College offers the opportunity to participate in supplemental retirement plans in addition to the regular matched retirement. An employee can voluntarily participate in a 403(b) plan and set aside a portion of their income in a tax deferred plan. These plans are easily set-up and provide for employee flexibility. Recent tax changes allow employees to participate in both supplemental 403(b) plans and the State of Washington's 457 deferred compensation plan.
Deferred Compensation Plan
Classified employees of the College can participate in the State's deferred compensation plan. This 457 plan allows an employee to set aside additional pre tax earnings for retirement savings. Employees can participate in the supplemental 403(b) retirement plans in addition to participation in the State plan.
Dependent Care Assistance Program
Classified employees can set aside pretax dollars to pay for out-of-pocket dependent care expenses. This plan provides a simple, efficient and cost-effective opportunity for savings. Employees may be able to save hundreds in dollars in taxes annually if they have children under the age of 13 or elderly parents who require care assistance. Employees can sign up to participate upon hire or during the open enrollment period offered each year.
Guaranteed Education Tuition (GET) Plan
The Washington Guaranteed Education Tuition Program, or GET, is a qualified tuition program under Section 529 of the Internal Revenue Code. GET offers Washington families a safe, affordable and easy way to save for college. Since GET began in 1998, Washington families have opened more than 44,000 accounts valued at over $436 million.
GET accounts are for everyone.
GET accounts are for everyone – from newborns to senior citizens. The only requirement is that the student beneficiary live in Washington at the time of enrollment.
GET accounts can be used almost anywhere.
GET accounts can be used at almost any public or private college, university, trade or technical school in the United States, as well as some schools around the world.
GET accounts grow tax-free.
The increased value of GET accounts is tax-exempt when used for tuition and other qualified educational expenses. The IRS also allows generous gift and estate tax exemptions for contributions to GET.
GET accounts are guaranteed.
And best of all, GET is low risk. The state of Washington guarantees that 100 GET units will cover one year of tuition and state-mandated fees at the highest-priced public university in Washington – whether your child is ready for college in five years, 15 years or more.
Classified staff observes ten statutory paid Holidays per calendar year with the following exception. Tacoma Community College votes on an annual basis to observes an alternate date for the President's Day Holiday in accordance with WAC 251-22-040(1). Employees must be on pay status the day before the Holiday to receive Holiday compensation.
Classified employees continuously employed by the college for more than four months may select one personal holiday each calendar year in addition to the above holidays provided the employee has given proper supervisory notification and the number of employees selecting a particular day off does not prevent providing continued public service.
Classified Staff observe vacation leave in accordance with applicable bargaining agreements and the State of Washington rules and regulations. For more information on leave specifics, please contact Human Resources.
Classified Staff observe sick leave in accordance with applicable bargaining agreements and the State of Washington rules and regulations. For more information on leave specifics, please contact Human Resources.
Classified staff participate in other leave benefits such as: military leave, family and medical leave, civil duty leave, bereavement leave, shared leave and other leaves referenced within the applicable collective bargaining agreement.
- 01Which best describes your level of education?
02How much experience do you have working in a financial aid office, working with student loan regulations, or other related office experience.
- High School graduate or equivalent
- Some College
- Associates degree from an accredited college or university
- Bachelors degree from an accredited college or university
- Masters degree or higher from an accredited college or university
03Please describe your experience working in a financial aid office, working with student loan regulations, or related office experience.04Which of the following best describes your level of proficiency with wordprocessing, spreadsheet and email software (Microsoft Office preferred)?
- Less than one year
- More than one year and less than two years
- More than two years and less than three years
- More than three years and less than four years
- Over four years
05Please describe your experience with awarding financial aid.06Please describe your experience with student loan processing.07Do you have experience using PeopleSoft software applications?
08Please describe your experience with budget reconciliation and monitoring budgets.09Are you in default of a student loan or owe a Title IV repayment?