Remote Project Supervisor - Member Service
BroadPath Healthcare Solutions
BroadPath Healthcare Solutions is seeking to hire a Member Service Supervisor to work remotely. Delivering flexible, innovative, Business Process as a Service (BPaaS) support to health plans and healthcare providers since 2008, BroadPath has earned its top spot as a leader in supplying work-at-home talent. We routinely provide surge support staffing during critically high volumes – our work is often seasonal and can often lead to steady state. Our proprietary software, Bhive, allows us to not only be a workforce innovator in our industry, but to have a fresh approach on how we connect, manage and engage our employees. You’ll join our dedicated team of BroadPathers who have exceptional experience and are dedicated to driving and achieving quality results every day. Grow, succeed, and be a part of the BroadPath movement that changes the way we work while making a difference in the healthcare space. Come work remote with us! #WAH #RemoteWork #FJTop100
Project Supervisor: Responsibilities
Supervisors will be responsible for Member Service Representative teams that will receive inbound calls from current and potential members with inquiries which may include: benefit and eligibility information, claims and billing, primary care physician assignments, etc. Supervisors will be expected to maintain team performance and quality standards based on established call center metrics and benchmarks.
Project Supervisor: Qualifications
About BroadPath Healthcare Solutions:
BroadPath Healthcare Solutions provides specialized business, compliance, and technology services to healthcare payers and providers in commercial and government sectors. We focus solely on healthcare, so our team understands our clients’ issues in a way few others can. And since we work with the country’s top healthcare organizations, we have unique insight into the industry’s best practices and of the dynamics and regulations affecting operations and outcomes.