Analyze data from customer feedback and lead improvement activities.
♦ Review warranty claims, J.D. Power Initial Quality Survey (IQS) data, and other customer feedback to determine priorities for improvement.
♦ Update customer feedback database with improvement activities and status.
♦ Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
♦ Coordinate and conduct internal campaigns for quality issues and produce reports.
♦ Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
♦ Investigate and follow-up improvements on warranty claims, field problems, and related process issues.
♦ Produce reports and presentations regularly to inform customers of progress and results.
♦ Support and coordinate, within the QC department and plant-wide, quality planning, conferences, and events for external customers.
♦ Administer, coordinate, and comply with all Business Management Systems (BMS), Environmental Management Systems (EMS), and Safety Management
Systems (SMS) requirements.
♦ Meet all other requirements as assigned.
♦ Bachelor’s degree or equivalent desired
♦ 0 – 10 years of job related experience in an automotive manufacturing environment preferred
Skills / Knowledge
♦ MS Word
♦ MS Excel
♦ MS PowerPoint
Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.
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