New Store Opening at The Grand Canal Shoppes in Las Vegas, NV.
Hiring Store Manager
Who we are:
ROYCE ' Chocolate was founded in Sapporo, the capital city of Japan 's northern most island of Hokkaido. The rich natural environment and cold climate of Hokkaido makes it an ideal place for making exquisite confections.
By painstakingly sourcing the highest quality ingredients and perfecting original techniques, ROYCE has been producing truly unique chocolates since 1983.
Today, ROYCE ' has grown from Japan 's best-kept secret to delighting chocolate lovers worldwide with stores located in Singapore, China, Malaysia, Thailand, Philippines, Brunei, Indonesia, Taiwan, South Korea, Russia, India, Australia, and the U.A.E. In 2012,We opened the doors to our first U.S. store in the heart of New York City on Madison Avenue. Following this success, we opened two other locations in New York, as well as four locations in California.
Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:
Responsible for overall management of the store, staff, merchandising and customer service. The Store Manager is also responsible for driving his or her team to achieve sales objectives,maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.
Drive For Results
Analyze available sales reports and data to determine the needs of the business and set business strategies. Set individual sales goals for sales associates, ensuring goals reflect store business goals. Continuously motivate sales staff to meet assigned sales and productivity goals. Support the development of associates’ sales techniques,
ensuring utilization of elevated levels of sales and service to maximize sales. Demonstrate an in-depth knowledge of the merchandise;ensure selling staff is fluent in all aspects of product knowledge. Demonstrate sales leadership for staff by playing an active role on the selling floor. Collaborate with Supervisor and Marketing to identify marketing opportunities to support sale. Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market.
Ensure all associates provide the highest level of customer service. Ensure staff maintains constant client communication through utilizing their client books. Manage client database and utilize information to increase sales and client contact. Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise. Manage all special events inclusive of collection previews, client events, sale events and center events, etc. Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy.
Ensure facility maintenance, presentation and organization. Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash. Control store expenses and maintain budgets,
continually striving to reduce costs. Schedule associates to maintain adequate floor coverage while maintaining payroll budgets. Ensure deliveries are properly processed in a timely manner Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures. Meet inventory accuracy and shrink requirements. Ensure staff is trained in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication Build and maintain good communication with members of corporate office, regional office, mall office and other stores. Exhibit proficiency in computer programs used by the Company including: Word, Excel.
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies. Partner with logistics, product teams and supervisor to ensure appropriate assortment"
for the store Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify"
and communicate product concerns in a timely manner. Communicate inventory needs to support the business goal
Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel. Support, implement and provide follow-up for all training programs, seminars, etc.
Continually evaluate the performance of each associate and provide constant feedback to ensure results. Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary. Ensure integrity of payroll and the payroll process. Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Minimum 3 years retail experience with 1-2 years specialty management
College degree or equivalent experience
Strong business acumen and skill-set
Strong communication and interpersonal skills
Passionate about chocolate & food!
Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.
ROYCE' chocolate is operated by JALUX Americas, Inc. in the West Coast of the USA, including Nevada.
We are also Hiring Full Time& Part Time Sales Associates at this location,
please apply through this post.