Title: Salesforce Analyst
Location: Portland, OR Area
Type: Direct Hire
At InfoGroup Northwest, we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners and employees choose IGNW because we tackle the tough problems, and we care deeply about people while we do it.
The Salesforce Analyst position will heavily influence and shape the system landscape around our client’s Sales, Marketing and Service processes. They are embarking on a multi-year program to replace stand-alone, home-grown applications with a fully-integrated SalesForce platform. The US is paving the way in this Digital Sales initiative with the plan that a global implementation will follow. This is a fantastic opportunity to influence substantial productivity gains and transform business processes from the very beginning.
The role is a vital part of the new global CRM team which is tasked to define, design and roll out the solution. It will require substantial travel with a high probability of spending a longer period in Europe during the first year. At a later stage, the role will shift to a more US-centric focus with less travel, reporting into the local US Enterprise Applications team.
*Business Consulting: Consult and guide business on best practices and reference systems architecture to implement new functions in SFDC and its ecosystem.
*Project execution: Plan and execute projects through the entire Software Development Lifecycle. Deliver hands-on system work packages and actively shape the future systems landscape. Align system design concepts with global Center of Expertise in Europe.
*Process- and setup improvements: Provide new and updated solutions in order to optimize operations and support business goals. Document problems and facilitate solution discussions. Provide concepts, effort estimates and project proposals. Align local requirements with corporate standards and solution, ensure fulfillment of local requirements in global templates.
*Support daily operations: Manage user requests, inquiries and troubleshoot problems in our SalesForce setup. Act as Subject Matter Expert for our users and client services team. Triage problems with users, perform root cause analysis, run training sessions with users. Identify and troubleshoot application/infrastructure issues with other teams and SMEs. Recommend solutions or workarounds, deploy system changes, organize user tests and sign offs. Keep documentation up to date.
*Requires Bachelor's Degree in Computer Science, or related degree
*5+ years of experience in web application development
*5+ years of Force.com development and/or Functional Consulting
*Experience working in global teams and in global systems
*In-depth understanding of SFDC internal data flows, structures, triggers, master data relationships and interface capabilities
*Good understanding of functional dispositioning between Enterprise Systems (CRM, ERP, BI) and fit of SFDC and its ecosystem
*Ability to conduct requirements gathering sessions with business key users and provide solution design documents and project proposals to individuals on all levels including Sr. Management and key users
*Used to short sprint cycles and experienced in the full software lifecycle from design to deployment.
*Demonstrated ability to implement highly complex technical changes within highly complex and integrated environments
*Passionate about delivering software application UX that is intuitive and enjoyable for users
*Salesforce Lightning Development Experience
*Salesforce Certified Platform Developer I or other Salesforce certifications
*Experience with ETL tools like Jitterbit
*Experience with CI/CD tools like Jenkins
*Experience in US Healthcare or Medical Device industry (FDA, HIPAA, Sunshine Act, Compliance)
*Familiarity with e-commerce and customer self-service business processes
*Experience managing cloud providers
*Excellent analytical and troubleshooting skills, methodical approach
*Excellent people and communication skills (written and verbal)
*Ability to communicate to and influence Senior Management
*Ability to organize and initiate projects from idea stage to completion
*Ability to work both independently and as a team player
*Follow through skills
*Quick learner, Self-starter
*Drive for results
**No Corp to Corp or 3rd party resumes can be accepted for this position.**
Please note: Our clients may require that candidates pass a drug and/or background check.
To apply, please send your resume to: firstname.lastname@example.orgHelp
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