***Not able to use 3rd Party Agencies***
Salesforce CRM Systems Analyst
The Systems Analyst – SalesForce CRM position will heavily influence and shape the system landscape around our Sales, Marketing and Service processes. We are embarking on a multi-year program to replace stand-alone, home-grown applications with a fully-integrated SalesForce platform. The US is paving the way in this Digital Sales initiative with the plan that a global implementation will follow. This is a fantastic opportunity to influence substantial productivity gains and transform business processes from the very beginning.
The role is a vital part of our new global CRM team which is tasked to define, design and rollout the solution. It will require substantial travel with a high probability of spending a longer period in Europe during the first year. At a later stage, the role will shift to a more US-centric focus with less travel, reporting into the local US Enterprise Applications team.
Business Consulting: Consult and guide business on best practices and reference systems architecture to implement new functions in SFDC and its ecosystem.
Project execution: Plan and execute projects through the entire Software Development Lifecycle. Deliver hands-on system work packages and actively shape our future systems landscape. Align system design concepts with our global Center of Expertise in our HQ in Berlin, Germany.
Process- and setup improvements: Provide new and updated solutions in order to optimize operations and support business goals. Document problems and facilitate solution discussions. Provide concepts, effort estimates and project proposals. Align local requirements with corporate standards and solution, ensure fulfillment of local requirements in global templates.
Support daily operations: Manage user requests, inquiries and troubleshoot problems in our SalesForce setup. Act as Subject Matter Expert for our users and client services team. Triage problems with users, perform root cause analysis, run training sessions with users. Identify and troubleshoot application/infrastructure issues with other teams and SMEs. Recommend solutions or workarounds, deploy system changes, organize user tests and sign offs. Keep documentation up to date.
Required Bachelor's Degree in Computer Science or related degree.
5+ years of experience in web application development.
5+ years of Force.com development and/or Functional Consulting.
Experience working in global teams and in global systems.
In-Depth understanding of SFDC internal data flows, structures, triggers, master data relationships and interface capabilities.
Good understanding of functional dispositioning between Enterprise Systems (CRM, ERP, BI) and fit of SFDC and its ecosystem.
Ability to conduct requirements gathering sessions with business key users and provide solution design documents and project proposals to individuals on all levels incl. Sr. Management and key users.
Used to short sprint cycles and experienced in the full software lifecycle from design to deployment.
Demonstrated ability to implement highly complex technical changes within highly complex and integrated environments.
Passionate about delivering software application UX that is intuitive and enjoyable for users.
Salesforce Lightning Development Experience.
Salesforce Certified Platform Developer I or other Salesforce certifications.
Experience with ETL tools like Jitterbit.
Experience with CI/CD tools like Jenkins.
Experience in US Healthcare or Medical Device industry (FDA, HIPAA, Sunshine Act, Compliance).
Familiarity with e-commerce and customer self-service business processes.
Experience managing cloud providers.
Excellent analytical- and troubleshooting skills, methodical approach.
Excellent people- and communication skills (written and verbal).
Ability to communicate to and influence Senior Management.
Ability to organize and initiate projects from idea stage to completion.
Ability to work both, independently and as a team player.
Quick learner, Self-starter.
Drive for results.
Locally founded, women-owned, and nationally certified with WBENC, VanderHouwen is a premier staffing provider of technology, engineering, finance and accounting professionals. Our unique family-owned company offers individualized staffing services and solutions to our clients and candidates, creating value for everyone. Our President’s work ethic not only serves as the foundation of our company, but drives the commitment to individual attention which infuses our culture. VanderHouwen values building meaningful, professional relationships with each client as well as developing in-depth knowledge of their staffing needs and workplaces. We offer our eligible employees competitive benefits including medical, dental, vision, long/short term care, 401k, and life insurance.