Service Desk Technician at Cooperative Systems

• First and second level support and initial advisor for all customer support technical issues.
• Perform remote desktop, user, network, and basic server support for customers.
• Administration of Active Directory users, and computer accounts
• Configuration of mobile device connectivity
• Remote assistance to end users for desktop and network issues.
• Perform occasional on-site support for customers.
• Advanced application and endpoint troubleshooting
• Basic networking and server support
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Perform administrative duties including but not limited to logging hours, creating and updating customer documentation using company-approved data entry system.
• Exercises independent judgment in the interest of the company as a substantial part of the work day
• Obtain training and certifications to further goals of self and the company.
• Provide ideas/insights as to new products or services that the company can offer its clients.
• Perform after hours customer support as required.
• Meet (at a minimum) company Service Level Agreements.
• Perform other duties as assigned
• Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
• Take ownership and follow-through on responsibilities
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks/priorities.
• Ability to learn new procedures and concepts and apply them quickly and effectively.
• Adaptable and flexible
• Attention to detail, clear and concise writing skills.
• Cooperation, trust and teamwork skills.
• Effectively use internal and external support resources and options.
• Ability to lift up to 30 pounds

Requirements

• Three or more years performing remote help desk support
• Experience with Active Directory administration
• Experience with current Microsoft desktop OS & apps
• Exposure to Windows server operating systems
• Professional Certification (A+, MCP, Network+, Security+)
• High school diploma or equivalent

Benefits

• Rich Base plus Bonus Plan
• Everything from Medical to Pet Insurance we have a very Robust list of options
• Retirement – 50% matching up to 3% of your salary you contribute
• Paid Holidays and Time Off – 8 Paid Holidays and 18 days Off Per Year
• Family Oriented
• Flexibility
• FUN - Annual Outings/Celebrations
• Workplace Wellness / In House Bi Weekly Massages
• Quarterly Team Building Events
• Monthly Lunches
• Employee Recognition – gifts cards/Time Off
• Education Reimbursement