Our client is currently seeking a Service Desk Temp
Service Desk Temp.
The Temp is the first line of contact into the IS Department to help clients who are having operational problems and system malfunctions.
The role is to provide telephone assistance to end-users that use a wide variety of system applications.
Utilizes acquired problem determination skills to identify, resolve and escalate end-users problems.
Provide direction to Temporary Help Desk Technicians to strengthen their problem determination.
Documents all problems, status and resolutions for tracking and trending analysis.
A+ and Network + certifications highly desired.
Must have enterprise level experience supporting Active Directory, Windows and Mac OS, Office 365, hardware, software and VPN troubleshooting.