ChaseData Corporation (Plantation, FL) is looking for a problem-solver for the role of Senior Technical Support for our fast growing B2B SaaS call center platform. We are seeking an individual who can comfortably and efficiently work with our clients’ business and IT staffs to arrive at remarkable technical solutions. If you love assisting customers in configuration and installation of advanced software products, have experience with VOIP and are capable of conducting standard trouble shooting procedures for common network issues involving firewalls and routers – we invite you to apply. Are you more than capable of multitasking, analyzing issues, resolving problems, and while effective documenting and managing trouble tickets? Do you have excellent communications skills, interpersonal skills and very effective time management skills? This could be the perfect position for you and therefore, we strongly encourage you to apply.
- 3+ years in B2B SaaS (or call center software) technical support and new client on-boarding.
- Demonstrate an ability to effectively supervise and manage an outcomes-driven, rapid resolution support team.
- Experience with Zoho Desk
- 2+ years of troubleshooting cloud and network technology
- Strong knowledge and familiarity with various Fire walls, Routers, Packet tracing and network hardware/software
- An ability to quickly gain technical support proficiency of our Call Center as a Service platform
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly.
- Ability to prioritize workload and manage multiple projects and tasks
- Ability to work independently and be self-directed.
- English (Required)
- Flexibility to work as needed including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
- Successful completion of a pre-employment assessment and criminal background check
- Successful completion of training
Benefits and Compensation:
- Health/dental/vision insurance
- Company-sponsored 401k plan
- Job Type: Full-time
- Base Salary: $80K
We will only consider candidates within the Fort Lauderdale, FL Metro Area (not more than a one hour commute to Plantation, FL)