Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The Senior Improvement Advisor for Surgical Services is responsible for planning, implementing and evaluating the quality, patient safety and operational performance improvement program of service lines and departments. The Senior Improvement Advisor serves as a change agent for entity-wide service lines and departments, and supports teams connected to those service lines. The Senior Improvement Advisor provides service lines with the most current PI methods and tools, including project management support. The Senior Improvement Advisor mentors and coaches local teams, providing support and experience for process improvement when needed. This work includes, though is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; training and mentorship of entry-level Improvement Advisors; education of front line staff in the latest PI methods; and responding to serious safety events. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality and patient safety, operations and continuous survey readiness.
A Master’s degree is preferred. Clinical experience is a benefit, though candidates with non-clinical degrees, will be considered if there is commensurate work experience in healthcare performance improvement. A minimum of 3 years’ experience in planning, implementation and evaluation of a performance improvement program is required, preferably in a healthcare related field. Applicants must have knowledge and experience in quality improvement models, especially Lean/Six Sigma, the IHI Model for Improvement, or Human Factors Engineering. Knowledge of national standards and outcomes for quality, safety and healthcare – such as CMS Core Measures & Value Based Purchasing, AHRQ PSIs, Leapfrog, US News & World Report rankings - is preferred. Experience with root cause analysis is desired.
Six Sigma Green Belt / Lean Certification / IHI Improvement Advisor training or equivalent experience. Please attach certifications when applying to this position.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
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Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.