- Maintain second level end user computing skills in technologies utilized throughout the organization.
- Remain current on day to day technical changes, issues and announcements.
- Consistently demonstrate the ability to think "outside the box" and come up with solutions to technical problems.
- Develop and maintain an understanding of IT infrastructure and operations.
- Determine if a problem should be resolved by the other team, and if not, escalate to the appropriate support team.
- Document completely and accurately work done for each incident.
Technical Requirements - Ability to provide strong second level support & troubleshooting for:
o Windows 7 and Windows 10
o IE 11 and Chrome
o MS Office 2013 and newer products
o LANDesk or equivalent
- Familiar and skilled working with ServiceNow or equivalent ticketing system