WE MAKE PEOPLE SMILE
Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy.
Magic Memories is a recognized global leader in its market space. Our company focus and primary business domain is within the live entertainment/ destination resorts – tourism industry!
Magic Memories, its owners, and investors, are known for their strong track record of successful business ventures a variety of business domains.
We strive toward innovation and forward-thinking in an established legacy business with pivoting technological advancements. Long standing partner relationships within the tourism space, as well as a track record of success and profitability provide a stable environment for innovation, new ideas, and continued growth!
We are looking for an innovative Systems Operations Engineer!
Your primary task will be to administer to Magic’s cloud-hosted systems to keep our customers smiling
Work with developers and on-site technical operations on new projects and improvement of existing projects
Provide troubleshooting and fault-finding services for system and network problems
Maintain build, test, and deployment systems (Jenkins, Code Pipe, and BitBucket)
Work with the team to help develop procedures and documentation
Vital member of the global infrastructure team
Are you interested in?
Deploying and supporting a complex set of new and existing applications across the global enterprise
Performing upgrades, performance improvements, and rolling out architectural overhauls of existing products
Effectively communicating any technical issues or concerns
The Technical Requirements:
3+ years experience as Systems Operations Engineer (or SysAdmin/SRE/similar)
Multi-service experience with AWS (i.e. not just EC2)
Server administration experience - Primarily Linux (Ubuntu)
In-depth familiarity with modern ticketing systems
Salesforce Service Cloud / Desk.com and JIRA system knowledge a plus
Cloud data backups
Apache / nginx experience
Provisioning (Puppet) familiarity
Software deployments – upgrades / new installations
Familiarity with basic data security methodologies and concerns
Familiarity with photography gear a plus
The Non-Technical Requirements:
Must be a self-starter and self-motivated to prioritize and initiate action against tickets and/or to escalate to the appropriate internal team
Advanced analytical skills and problem-solving skills
Work efficiently and expediently to minimise outages
Demonstrable ability to design and implement highly effective technical procedures (and documentation thereof) to help deliver best practices, consistency, and repeatability
Acumen to perform remote support with internal customers when applicable
Excellent communication skills, both written and verbal
Comfort with consistent chat platform usage (Slack)
Strong personal confidence with a drive to make a positive impact
Organization and tenacity to see issues through to resolution
Working within agreed-upon timelines and deadlines
Working with a complex mix of heterogeneous systems of both homegrown and commercial software
Ability to maintain [reasonably] consistent work hours
Team-focused; a willingness to partner, teach, document, and learn
Willingness to travel (rarely)
About Magic Memories :
Since its inception in 1995, the company has grown to more than 2,200 employees in 185 attractions in 10 countries across the United States, Canada, United Kingdom, Europe, China, United Arab Emirates, Australia and New Zealand.
EQUAL EMPLOYMENT OPPORTUNITY – Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.
Magic Memories’ diversity and inclusion practices have been recognized through being named as the 2017 winner of the Emerging category of the YWCA Equal Pay Awards!
Keywords: Systems Administrator, Systems Engineer, AWS, Linux