Commercial Data Systems (CDS) Backup Operations
Responsible for the day to day operations of the CDS backup storage environments, working closely with OEM backup vendors to maintain overall health of backup infrastructure. Perform daily health status checks of backup environment and address/investigate issues as they arise. If required, open change controls/remedy tickets and submit MOPs if hardware failures result in prolonged outage and require lengthy vendor involvement.
Perform weekly tape backups (TapeVault) and work with vendor Iron Mountain to cycle tapes off site per disaster recovering procedures/polices.
Participate in weekly project management calls and engage with cross-functional teams to complete installation, acceptance, signoff, and cutover of new backup infrastructure with National Network Operations (NNO).
Work collaboratively with the NetBackup Engineering team to develop detailed plan for hardware/software upgrades, application of patches, and configuration of the VERITAS NetBackup software for various servers/clients/applications/databases.
Analyze and resolve production related issues associated with master and media server hardware and software components of the Enterprise Backup environments.
Improve backup success by identifying potential areas of concern and communicate them to the NetBackup Engineering team for consideration/possible implementation into the production environment.
Work closely with NetBackup Engineering team and respective Platform owners/clients to monitor and verify backup jobs complete as expected and work to address/resolve failures. Monitor network wide backup infrastructure to ensure capacity demands are sufficient to ensure unexpected traffic spikes can be accommodated without negatively impacting the Service Level Agreement (SLA).
Perform on-call rotational duties. During these intervals, incumbent will be responsible for responding to and addressing backup system failures during nights and weekends, working closely with operations peers, cross functional teams and NOC to resolve system issues/alarms as quickly as possible.
At the guidance of NetBackup Engineering, perform performance tuning measures according to recommended NetBackup best practices/guidelines and verify against all baseline testing.
Effectively manage vendors and consultants.
Approximately 5% -10% of time will be required for business travel - predominantly air travel.
Must have a flexible work schedule and be able to do occasional night work during maintenance windows, as required.