The primary task of the Transit System Manager is to execute the planned for routes and schedules in an efficient, effective and timely manner. Tasked with collaborative participation with the Transit Quality and Transit Business divisions in regards to procurement of equipment, route design, and safety as it relates to the Transit Systems Division. In doing this, it is especially important that they are focused on the safe and efficient operation of the Transit Routes through empowerment of staff to create a culture of accountability and ownership. Responsible for on-going training, safety, customer service, day-to-day driver operations and shift scheduling.
EXAMPLES OF TYPICAL JOB DUTIES
*Establish appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
With the assistance of Transit Shift Supervisor’s and the Transportation Planning Department, evaluates the effectiveness of current routes using available data and feedback. Makes recommendations to the Transit System Manager and Transit Leadership Team on new potential routes and changes to current routes in order to maximize route efficiency and Transit resources.
*Serves as the Drug and Alcohol Program Manager (DAPM) and ensures the Transit Department is a drug-free workplace in accordance with City policies, and DOT and FTA drug and alcohol testing requirements and regulations.
*Serves as the acting Public Works On-Call Manager for a week at a time during regular 24 hour On-Call rotations.
*Collaborates with the Transit Quality Manager in administering the Transit department safety program to ensure a safe workplace through training, communication, use of personal protective equipment, and accident reviews to determine and help eliminate causal factors.
Implement, promote and adhere to transit and City’s policies and procedures. Interact and make recommendations to effectuate positive changes to policies, procedures and programs.
*Effectively manage customer relations through both direct contact and outreach programs, and respond to and resolve difficult and sensitive citizen inquires and complaints.
Maintain personnel records, organize work responsibilities, and recommend pay adjustments and driver bonuses.
Develop rotating shifts and assignments during peak volume passenger days and adjust driver schedules and operations to meet the demands of public transportation needs, including special event preparations.
Review accident occurrences and implements methods of preventing and reducing accidents of all types by teaching safety, defensive driving and accident prevention.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to write and interpret equipment specifications.
- Ability to perform well under pressure when dealing with subordinate personnel and the public within a busy environment.
- Knowledge of the State and Federal laws and Regulations governing the transportation of passengers.
- Ability to communicate Federal Regulations to employees and the ability to organize and direct the work of transit employees and subordinates.
- Ability to prepare Council agenda reports and to communicate effectively in writing and verbally for presentation purposes.
- Ability to develop effective working relationships with the Transit & Public Works Director, Transit Business Manager, Transit System Manager, Shift Supervisors, employees and the public through maintaining a professional attitude.
- Ability to be a positive leader with experience coordinating, leading, planning, supervising, managing, coaching, training, teaching and evaluating employees.
- Ability to establish and maintain effective working relationships with employees, other divisions, and the public.
- Ability to analyze facts and exercise sound judgment in decision-making.
- Ability to communicate effectively, both orally and in writing, and in public speaking before various sized groups and media interaction.
- Creative problem solving abilities and demonstrative personal initiative, including the ability to independently supervise projects and meet deadlines.
- Ability to work collaboratively in a self-managed team environment
- Ability to follow oral and written instructions
- Ability to obtain City National Incident Management System Certification
EDUCATION AND/OR EXPERIENCE
- Bachelor’s Degree in related field
- 5+ years of experience in Transit, or a relatable large scale operation
- 3+ years of Management Experience
- Master’s Degree in related field
- 7+ years of experience in Transit, or a relatable large scale operation
- 5+ years of Management Experience
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear.
- The employee is occasionally required to use hands to finger, handle or operate objects, controls, or tools.
- Must be able to reach with hands and arms, climb or balance, stoop, and smell.
- The employee must occasionally lift and/or move more than 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work is performed primarily in a climate controlled office setting. May involved extended periods of sitting, typing on a keyboard, and using a telephone among other office equipment including copier, fax, etc.
- The employee occasionally works near moving mechanical parts
- Work is performed primarily in office, vehicles, and outdoor settings
- Considerable exposure to stressful situations
- May require small amounts of travel to and from meetings, trainings and conferences.
- The noise level in the work environment is usually moderate to low.
- Occasional on-call working hours including evenings and weekends.
- Work may include occasional day, swing and night shifts.