Academic Success Retention Coordinator
Arizona State University
Lake Havasu City Programs
Colleges@ASU: Lake Havasu City
Reporting to the director and under general supervision, plans, organizes and coordinates student retention and engagement activities with the purpose of promoting timely degree completion, ensuring academic success and increasing the retention of students in the College/Unit/School.
$45,000 per year
Coordinates a program, portion of a large program, or a group of activities and functions within a department or college directed to the retention and success of the student population.
Provides academic advising and/or interacts with students in support of academic success regularly, but no more than 50% of time.
Works closely and collaboratively with director and university administrators to implement policies and practices in support of college, department, and university goals.
Acts as team leader or senior resource for professional and/or support staff in areas of student engagement and retention; supervises students and/or graduate assistants.
Assists students identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to student in selection of options best suited to student's goals, interests and skills.
Utilizing eAdvisor, assists students explore a variety of academic options, register for courses and make timely progress towards completion of degree.
Coordinates academic success programs development and implementation.
Monitors student academic progress and program effectiveness through a variety of reporting tools including eAdvisor; works closely and collaboratively with students, faculty, and staff to ensure academic success.
Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success, retention and engagement.
Responds to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
Acts as a college/department liaison to department, college, and university committees on issues related to retention and engagement.
Works collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.
Utilizes a variety of university data and programmatic direction to promote student academic success.
Provides reports and other data related to retention utilizing MyReports, dashboards and other queries.
Master's degree in Counseling or closely related field and at least one (1) year previous experience in one or more of the following: advising, student recruitment/retention, related student services, teaching in an institution of higher education, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
Demonstrated knowledge of ASU academic structure and organization.
Demonstrated knowledge of academic programs, colleges, and departments university-wide.
Demonstrated knowledge of the principles and methods of program management.
Demonstrated knowledge of the principles, practices, methods and techniques of supervision.
Experience in student service orientation.
Experience in leadership behaviors and abilities.
Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.
Experience in working effectively in an environment subject to quickly changing priorities.
Evidence of effective communicate both written and verbally.
Experience in interpreting student needs and determine when referral to other University resources is appropriate.
Experience in demonstrating sensitivity to needs of a diverse student population.
Experience in designing presentation materials and giving oral presentations in group settings.
Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.
Experience in coordinating and prioritizing work and activities of self and others.
Experience in using internet-based research tools and Microsoft Office computer applications.
Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
Experience in leading by example in communicating, participating and encouraging support of the institution's sustainability programs.
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
This position receives regular review of objectives.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.
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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
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Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.