Req ID: 69569BR Job Description Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies. ** Must be open to Travel ** Must be located in Tulsa, OK OR Arlington,TX Area. Fundamental Components included but are not limited to: + Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. + Follows through on outstanding issues to the point of resolution. + Offers creative product and service solutions to address client's evolving needs.Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. + Executes tactical components of the account team s business plan for each customer. + Collaborates with account team members and functional support areas on more complex product or service issues to ensure client s needs.Collaborates cross-functionally to identify, implement and monitor the customer s service efficiencies, including performance guarantees. + Collaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations, ensuring a smooth installation. Qualifications Requirements and Preferences: + 2-5 years of prior account management or support experience REQUIRED + Excel Experience REQUIRED + Self Funded account management/support experience REQUIRED + Multi-functional experience, e.g., underwriting. + Insurance license, as required by state law. + College degree or equivalent work experience. Licenses/Certifications: Insurance - Life and Health Insurance License Functional Skills: Communication - Public Affairs - Trade Shows, special events, Customer Service - Customer Service - Plan Sponsor - Account installation, Sales & Service - Account Management, Sales & Service - Sales administration, support, reporting, Sales & Service - Strategy development Required Skills: Benefits Management - Applying Life Cycle Intelligence, General Business - Applying Reasoned Judgment, General Business - Consulting for Solutions, General Business - Managing Sales Relationships Desired Skills: Leadership - Collaborating for Results, Service - Managing Organizational Dynamics, Service - Working Across Boundaries, Technology - Leveraging Technology Benefit Eligibility Benefit eligibility may vary by position. Job Function: Sales / Distribution Management Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.