The CSI Companies is actively seeking an Account Recovery Representative for our client located in the Rochester, NY area.
The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.
We are looking for someone who is available to work the following hours:
- Mon- Fri 11am - 8pm
Duration: Contract through end of June 2019
Responsible for accurate and timely resolution of all bank returned items.
- Provides quality customer service to internal/external customers while mitigating risk to the company.
- Educates client’s branches product areas on the resolution process and provides alternate service options when necessary.
- Researches and resolves product and service issues from the field and clients.
- Handles returns resolutions and inbound phone requirements to meet departmental standards.
- Performs the daily processing of all new and pending returned items for the assigned products.
- Maintains daily call requirements based on the forecast provided
- Participates in ongoing training to enhance knowledge and skills.
- Experience in customer service, finance accounting or payroll preferred
- Microsoft Word Excel and Access knowledge is preferred
- Verifiable High School Diploma or Equivalent