Account Recruiting Manager (ARM) at BCforward

JOB DESCRIPTION   

Summary/Objective  

The Account Recruiting Manager is responsible for acting as a direct liaison between company and client. They are responsible for providing coaching, engaging in team development tasks, and implementing company and client strategies to increase efficiency and activity. They will manage a team of recruiting professionals in achieving key performance indicators of their role.  The Account Recruiting Manager responds to internal correspondence along with that of the client to identify successes and corrective actions with areas of opportunity.   

Essential Functions  

• Own Client and Associate Retention, including developing recruiting & service plan for new clients
• Correlate client communication related to recruitment needs with Recruiting team (such as change in job order, start date, interview, assignment completions
• Develop strategic recruiting plan for office such as local networking with colleges, vets, etc.  
• Recruit by sourcing, screening, interviewing and recruiting talent via traditional and non-traditional resources.
• Oversee Recruiters and Administrative functions in for the account to ensure efficiency and achieve desired results (includes management of staff who support the workload in these functions) along with maintaining compliance with client parameters and expectations.
• Maintain accuracy and integrity of Enterprise systems and databases
• Maintain accuracy and integrity of MSP Portals and VMS systems
• Client Satisfaction – Through Weekly Client Service Call and in-person check ins (when applicable).
• Attend client and supplier meeting, town halls and requisition calls
• Expand client relationships by adding placements and increasing gross profit in current accounts
• Track and communicate goals and metrics on a daily, weekly, monthly and quarterly basis.
• Responsible for clearly identifying client hiring needs and using independent judgement to make hiring decision based on your understanding of client requirements and candidate fit.

Competencies  

• Consultation 
• Communication 
• Relationship Management 
• Critical Evaluation 
• Service Management 
• Process Improvement 
• Continual Improvement 

Supervisory Responsibility  

This position is tasked with managing a geographically dispersed team of Recruiting professionals dedicated to efficiently staffing client opportunities, including but not limited to:  

• Tracking the team’s performance, attendance, and developmental needs 
• Communicate findings with leadership
• Manages workload among recruiters.

Work Environment  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Position Type/Expected Hours of Work  

This is a full-time position, and days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.  

Travel  

Little to no travel is expected for this position.  

Preferred Education and Experience  

• 5 +years staffing recruiting experience
• Experience in managing direct reports (hourly or salaried)
• Proven success in increasing gross profit in current accounts
• Experience developing and executing customer retention programs
• Experience with ATS/CRM/VMS
• Excellent written and verbal communication, presentation and interpersonal skills
• Computer proficiency with MS Office Suite and internet search engines
• Experience with social media recruiting

Additional Eligibility Qualifications  

None required.  

Work Authorization/Security Clearance (if applicable)  

None required.  

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.