As an Account Services Representative, you will be responsible for handling customer inquiries regarding their accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. Your most important responsibility is contacting customers that are currently past due. This position will require you to be comfortable interacting with customers, as 60 percent of your time will be spent on the phone. The percentage of incoming calls vs. outgoing calls is about 50/50.
Some additional duties will consist of maintaining spreadsheets and databases that are unique to the Accounting Department. In addition to making collection calls, you will initiate credit and check requests and make adjustments to customer accounts, as needed. In this role, you also have the opportunity to be assigned special projects to work on from leadership. If you’re interested, apply today! An Account Services Representative will never have the same day twice!
- Friendly & outgoing
- Strong communication skills
- Phone experience either with collections or customer service