The Administrative Assistant of Engagement Services provides administrative and logistical support in an organized, efficient and accurate manner. The Administrative Assistant develops effective workflow plans, sets focused priorities, and meets or exceeds established deadlines for a varying workload associated with accreditation and certification services. Serving institutions in the United States, the Administrative Assistant will work closely with the Area Director of Engagement Services, managing all logistics and ensuring effective communication related to Accreditation and Certification services to enhance AdvancED’s impact on schools and systems, including communication, scheduling, management of data, and overall Engagement Reviews.
Responsibilities in include but are not limited to:
Foster positive and collaborative working relationships within the department and across the organization.
Support internal and external clients with navigation and utilization of accreditation resources.
Coordinate and manage all logistics and communication for all Engagement Reviews, including management of worksheets and rosters.
Manage and monitor AdvancED management systems.
Manage team rosters and logistics related to reviews, including management platforms and support of Engagement Review Teams.
Support logistics and communication for meetings, and professional learning activities related to accreditation and Regional Commissions.
Create Salesforce Opportunities for Engagement Review billing and invoicing.
Monitor and maintain terms for accreditation and status recommendations.
Work closely with the Engagement Services Analyst and Senior Coordinators to ensure quality and accuracy.
Collaborate with Senior Coordinators, Analyst and Directors to develop and maintain Standard Operating Procedures.
Assist in implementing the strategic plan.
Maintain effective, supportive and ongoing communication with internal and external clients.
Maintain database for institutions, statuses, demographics and team volunteer base.
Maintain effective files and documentation related to institutions, statuses and reviews.
Perform other tasks as assigned by the Area Director.
Characteristics & Competencies
Develop and nurture healthy staff and client relationships and high levels of customer satisfaction.
- Skilled communicator
- Sound judgment
- Coordinate logistics, including the allocation and deployment of resources to facilitate solution delivery.
Help staff and clients navigate and utilize available tools and resources. Create and maintain project plans, and help identify, resolve and escalate issues and remove obstacles.
- Solution focused
Create and maintain order of business documentation and logistics to facilitate effective and efficient solution delivery.
- Detail oriented
- Annual evaluation by supervisor of the degree and quality the Area Coordinator met accountabilities, characteristics, and competencies as listed above.
- Degree of attainment of any personal goals/improvement related to required accountabilities, characteristics, and competencies.
- Degree of attainment of strategic plans, goals, objectives and initiatives.
Annual Travel Requirements
- 5% annually
- Bachelor’s degree preferred.