a Lifetime of Smiles, Dr Ed Monroe is looking for an individuals with exceptional personality, communication skills, phone skills and who can build relationships with our new and existing patients. We pride ourselves on delivering top-notch dental care in a warm and welcoming environment. Our front desk team plays a large role in the patients’ first impression.
Responsible for normal day-to-day reception operations for the office, greeting patients, checking patients in/out, answering telephones, scheduling, and confirming appointments
Maintain a full schedule of patients daily
Assists new patients with registration, insurance verification, and office tours as needed
Assist patients with understanding and accepting clinical diagnosis, calculate fees for dental treatment, coordinate financial arrangements for the patient’s financial responsibility of dental treatment
Collects /posts payments by allocating funds accordingly
Electronically submits/prepares insurance claims
Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
Maintain effective communication amongst team/patients and be able to resolve discrepancies/conflict in a reputable manner.
Highly effective verbal and communication skills
Excellent customer service skills
1 year or more office experience
Customer service or patient relations experience
Ability to multi-task and work in a fast paced environment
Prior dental front office experience highly preferred