VLCM has been a top technology provider of IT hardware, software, and service solutions throughout the Rocky Mountain West the last 35 years. Our success begins with our team. VLCM is a thriving business that provides the opportunity for people to have an awesome life. We believe in doing the right thing, being who we say we are, and getting IT Right. Our level of responsiveness and trust prove to our customers that we work for and appreciate them.
VLCM has been a top technology provider of IT hardware, software, and service solutions throughout the Rocky Mountain West the last 35 years.
- #1 HP reseller in the State of Utah
- Utah Business Fast 50 Company
- Featured on Inc. 5000 and CRN Solution Provider 500 lists
The Administrative Assistant provides many essential functions to our customers and members of their team, while independently managing several assignments within different departments. They are assigned to work closely with our Directors and other employees to resolve routine inquiries.
The Administrative Assistant is integral to providing "Extraordinary Care" to customers, vendors, and employees. Valuable skills in customer service, time management and setting priorities are needed to be successful in this administrative position. Looking for an individual that is able to manage multiple priorities and work independently to find solutions.
Essential Duties and Responsibilities:
Build and maintain daily work schedule for Service Technician(s)
Answer customer calls and troubleshoot basic issues
Keep customers up to date on service ticket status
Responsible for expediting the time from service ticket creation to resolution
Ability to manage multiple service tickets at any given time and effectively communicate their status to customers and internal team members
Schedule and organize activities such as meetings, travel, and department activities for executive and their team
Troubleshoot customer issues to ensure timely resolution of problems
Work closely with technicians and Operations Manager to achieve install goals and maintain a superior customer experience
Coordinate service appointments for clients
Optimize scheduling efficiency
Ability to effectively communicate and plan with Service Technician(s)
Desire to help continuously improve processes and procedures
Other duties as needed to meet business needs
Knowledge, Skills, and Abilities:
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Excellent organizational skills
Good communication skills; pleasant and professional phone demeanor
Positive "can do" attitude
Ability to handle multiple tasks simultaneously
Strong attention to detail
High school diploma or equivalent
2+ years administrative experience (preferred)
Strong understanding of the need for discretion and the confidential handling of company information
Working knowledge of software including Excel, Word, and PowerPoint is a plus