Chief Executive Officer
Job Description Summary
The Administrator is responsible for the overall direction of hospice services and is appointed by the Governing Body. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations and is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Administrator establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.
- Leads the people they supervise and the teams to fulfill the mission, establish a vision, and accomplish the Pillar goals of the organization.
- Recruits and hires adequate and qualified personnel to care for patients and their families during all service hours to ensure quality care and customer satisfaction.
- Staff development and performance management including orientation, in-service, continuing staff education, testing competency skills, quality assessment performance improvement and evaluations.
- Sets expectations of the staff by the development of job descriptions and revisions as necessary.
- Measure and maintain high levels of employee and patient satisfaction.
- Provides for continually improving the work environment for staff and volunteers.
- Establishing effective, open channels of communication.
- Guides the organization on conflict and complaint management and dispute resolution.
- Directs staff in performance of their duties to lead the people they supervise and encourages their team to provide excellent and compliant care to all eligible patients and their families.
- Monitors service utilization to ensure delivery of comprehensive care.
- Responsible for supporting the quality of our service by evaluating hospice services including personnel using measurable outcomes and objectives.
- Actively leads and participates in the Quality Assurance Performance Improvement Program of the organization to ensure compliance with all State and Federal regulatory agencies.
- Ensures hospice personnel and the organization stays current with clinical information and practices, and on local, state, and national hospice issues and trends.
- Ensures that interdisciplinary care is provided to meet the unique needs of each individual patient and family.
- Coordinates with other departments, services and senior management, as appropriate to promote the standards of quality and contribute to the organizations philosophy.
- Ensures services provided by other agencies are authorized by hospice.
- Collaborates with agencies and vendors for effective management of services.
- Promotes and encourages the immediate reporting of safety and quality of service issues to quickly identify and resolve quality concerns.
- Ensures organizational compliance with legal, regulatory requirements.
- Assists in developing and implementing appropriate service policies and procedures to accomplish identified outcomes.
- Oversees emergency planning for the agency including written plans, staff education, crisis communications, public relations, and has ultimate decision-making authority.
- Reviews and verifies that all services are billable and correctly billed to the proper payor sources.
- Develops relationships with referral sources to promote growth and ensuring excellent customer service.
- Operational planning, budgeting and monitoring operational progress toward accomplishing financial goals.
- Monitoring all business operations to ensure financial performance.
- Leads all aspects of the growth of the organization.
- Serves as a member of the Governing Body.
- Ensures appropriate data collection and regular, complete reports are received by the Governing Body.
- Designates, in writing, an individual who meets the administrator qualifications to assume the authority and control of the hospice if the administrator is unavailable.
- Knowledge of and adherence to all policy and procedures.
- Maintains compliance by documenting accurately and timely within the organization’s electronic health record.
- Lives the Mission, strives to achieve the Vision and exemplifies the Core Values of the organization.
- Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth and Financial Performance.
- Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.
The above statements are intended to be a summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
- A licensed registered nurse, a social worker with a masters degree, or a college graduate with a bachelor’s degree.
- At least 3 - 5 years of documented success in leadership in a health care service delivery setting.
Primarily frequent in nature with exerting up to fifty pounds of force occasionally, and/or up to twenty pounds of force frequently, and/or up to ten pounds of force constantly to move objects: reaching, lifting, carrying, handling, walking, sitting, standing, bending, squatting, climbing, kneeling, and twisting. Position may require pushing and pulling up to 300 lbs. Frequent to continuous speaking, hearing, near visual acuity, far visual acuity, depth perception, typing and driving.