Location: OCOM Facilities including Hospital, MRI Centers, Physical Therapy Center, Business Office
Position Schedule/Hours: Monday-Friday, (times vary based upon need of facilities)
Status: Full time position available and per diem (as needed) position available
Interface with patients and families, physicians and staff, and visitors to the facilities (MRI, Physical Therapy, Business Office, Hospital).
The Admitting clerk/Receptionist is a representative of the facilities. Therefore it is important to have a warm interest in people, have a pleasing conversation tone and a friendly smile. A clean, professional appearance is important, as this is an outward indication of the facility’s efficiency and cleanliness.
Key tasks and responsibilities (essential functions):
- Will arrive at the facility according to designated work schedule.
- Handle incoming calls to the facilities transfer and paging used as needed.
- Greet and register all patients arriving for admission of Out-patient surgery.
- Greet and sign-in visitors to the facility.
- Uses principles in providing excellent customer service in person, on the telephone and in writing.
- Interviews patient or their representative to obtain information required for admission patient name, address, DOB, race, ethnic background, place of employment (if minor, employment of guardian/parent(s) attending physician, the individual insurance company responsible for payment of the bill, person to notify in case of emergency and accident Information.
- Enter all information required into computer including revised patient information.
- Explain and obtain required paperwork from patient including copies of patient’s insurance card(s), picture ID and signed statements (Living Will-Advanced Directive, Medical Durable Power of Attorney, legal guardianship) to protect the hospital’s interest.
- Explain hospital regulations, such as visitors per patient, visiting hours and payments of accounts.
- Collect co-pays or other designated payments, prepares patient receipt and logs on daily cash log.
- Work with Business Office collecting monies due at time of admission; help patient set up payment arrangements by writing out a promissory note.
- Deals effectively with others in obtaining information and providing customer service.
- Responsible to hand deliver all monies collected to safe, to be picked up by Business Office daily.
- Follows regulations and guidelines protecting the confidentiality of all patient information.
- On day of surgery, re-verifies all demographic (personal and insurance) information in the patient accounting system (computer) and make corrections as needed.
- Arranges for a patient escort to assigned room or day surgery area.
- Keep record of cancellations and add-on surgeries, notifies each department and Business Office.
- Maintains files and other related records.
- Prepares patients charts for next day’s activity including, chart numbers and correct paperwork and packets for that service.
- Orders and makes copies of all forms needed for specific surgeries and procedures.
- Distributes all faxes coming into admitting office to the correct department or person.
- Make sure all equipment, printers, copies and fax machines in the admitting area are full of paper, ink/toner and running properly.
- Announce all emergency alarms and drills over PA system.
- Will furnish prompt, accurate information to expedite maximum amount of work in a minimum amount of time.
- Use acquired knowledge and experience to “streamline the job”.
- Responsible to assist with other Business Office projects as assigned by Facility Director.
- Responsible to comply with all USPI internal control practices and policies.
- Performs other related duties as required.
Prefer experience in customer service, reception work or admitting patients in a healthcare facility. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal. Requires ability to distinguish between colors. Requires analytical and organizational skills, effective communication skills. Requires problem solving abilities and assertiveness. Requires typing and computer skills. Requires a high school certificate or equivalency.
Environmental and physical requirements-The employee works in a temperature controlled environment. Candidate must be able to read and speak English fluently, have cognitive skills for math, reading, computer skills, communication skills to deal well with the public (customers) as well as peers. Vision for near, mid-range, far and accommodation. Hearing for low, medium and high pitch. Job requires sitting for 60% of activities with minimal up and down activity. Job risk include exposure to computer for 4-6 hours per day with typing activities, lifting of 20-30 pounds maximum, potential for exposure to blood and body fluids (minimal), and exposure to infectious disease.