We are looking for Application Support Analyst (Entry Level) for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.
Roles and Responsibilities:
Perform L1 Application Support services on a 24x7x365 basis globally.
Monitor applications and be a key stake holder in Customer Incident and Change Management Process.
Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
Enter all incidents and service requests into Customer’s Service Management tool
Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
Increase quality of work through streamlining of processes, reducing incident counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests. Any requests outside the approved tool(s) will be discussed and mutually agreed upon between Customer and Cognizant.
Monitor services in “Dynatrace Synthetic” for availability and performance of applications.
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Good understanding of UNIX scripting
Experience on batch scheduling
Knowledge on tool monitoring
Knowledge of Mainframe skills- JCL, MVS
Knowledge on Tandem technology is added advantage
Effective problem and troubleshooting skills.
Effective written and verbal communication skills.
Effective interpersonal skills.
Knowledge of Omnibus, IPMon, Splunk or Dynatrace
Basic understanding of Oracle or any other relational database
Application Support Engineer / Analyst