Application Support Developer
- A proven ability and passion to solve problems using critical thinking, analysis, and development skills.
- 3-5 years in Microsoft SQL Server development; Stored Procedures; T-SQL; SSIS; SSRS.
- Front-end development including VB.NET; Microsoft Access/VBA.
- Experience with industry standard Software Development Life Cycle (SDLC) processes.
- Strong verbal and written communication skills resulting in exceptional customer service
Essential Duties and Responsibilities:
1: Collaboration with Business Unit end users to ensure an excellent application support experience, including clear and effective communications, documentation of support issues, and execution of issue resolutions, while reinforcing application support standards. This duty is performed weekly about 10% of the time.
2: Analysis and resolution of application support issues including code analysis, data research, and development work, including coordination with Infrastructure and Development teams to ensure that solutions are in alignment with supported technologies. This duty is performed weekly 75% of the time.
3: Application evaluation, improvement and documentation. This duty is performed weekly, about 5% of the time.
5: Administrative tasks specific to ticket management, time management, forms, spreadsheets, calendaring and structured efficiencies. This duty is performed weekly, about 10% of the time.
6: Reports to Application Development Manager on team priorities, time management and allocation of resources.
7: Documents and reports on application performance; Recommends changes where appropriate.
8: Collaborates with other developers facilitating cross-training and escalation of issues when resolutions exceed application support SLAs.
9: Applies system analysis techniques to determine resolution requirements for application support issues.
10: Keeps Applications Development Manager and IT Director aware of the state of applications and supporting systems.
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178