We are a full service materials handling company. What does that mean? We do everything within the four walls of a warehouse from selling, leasing and renting our forklifts to designing and building conveyor systems and racking. Think about it, everything that you wear, sit on, drive and eat has been touched by a forklift. It's simple.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Generally, the Field Service Apprentice shadows Field Service Technicians to learn repair and safety procedures from experienced technicians. The Apprentice will be assigned to various territories to work with other technicians as necessary. Once training has progressed to an acceptable level, the Apprentice will be assigned to fill in for technicians when they are absent for vacation or other leaves.
Update training and skills on a continuing basis.
Follow all Field Service Department procedures.
Communicate with assigned District Service Manager.
Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
Communicate all options to customers before proceeding with work.
Perform light repair and scheduled service work.
Maintain productivity standards set forth by Service management.
Maintain a minimum tool list.
Complete jobs within quoted time limits when applicable.
Perform complete, excellent Scheduled maintenance as prescribed by the Field Service Department.
Document all needed repairs on customer's equipment.
Maintain a clean and orderly service vehicle, inside and outside.
Maintain an accurate assigned parts inventory, if applicable.
Represent the Company positively in all situations
Fill in for other Techs when assigned to do so by Field Service Department.
Pass Raymond Basic Certification within 6 months and achieve other certifications as opportunities are presented.
Maintain good working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record as established by RHSI's insurance company.
Report all accidents regardless of fault or cause.
Account for 100% of available time during working hours.
Must be willing to work overtime when necessary.
Must coordinate all overtime with assigned supervisor.
Must follow all procedures in Employee Handbook.
Must follow safety procedures and exercise good judgment with regard to safety.
Must be willing to work out of town as necessary.
Establish a positive rapport with customers.
Perform other specific duties and projects as assigned by the Field Service Supervisor or Managers.
This job has no supervisory responsibilities.
QUALIFICATIONS <ins cite="mailto:bgreenway" datetime="2011-06-13T14:08"/>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be self-motivated and able to manage time efficiently.
Must be customer focused.
Able to exhibit professional behavior at all times.
Willing to follow mandates and procedures of the Field Service Department.
Must be a self-starter.
Ability to deal with customers on a face to face basis.
Maintain a sound working relationship with other technicians and fellow workers.
Possess good organizational skills.
Must pass all available certifications appropriate to the position.
Have working knowledge of and familiarity with personal computers, MS Windows or similar system, familiarity with internet and email functions. Must be able to use a keyboard to enter data accurately.
Some working knowledge of basic D.C. electricity, basic A.C. electricity, SCR, wire guidance, internal combustion engines, transistor, microprocessor.
Must be able to take direction.
Must be able to communicate effectively by telephone, in writing, and in person.
Must be a team player, and able to work with peers.
Possess sound working knowledge of hydraulic systems.
Possess sound mechanical abilities.
Able to organize efficiently.
Must maintain a clean, neat and professional appearance.
Able to work in conjunction with other departments as needed.
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
Motivated to continuous self-development and training.
Willing to assume more responsibility as required.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and six months related training in a trade school or related hands-on repair.
We provide a competitive benefit package to include;
- Medical (Raymond Handling Solutions, Inc. contributes 65%!), dental, vision, Long and Short Term Disability
- Generous PTO package
- Flexible Spending Account,
- 8 paid holidays,
- 401k with company match,
- Monthly Employee Recognition Awards
- Great holiday gatherings & great company culture
Equal Opportunity Employer
Raymond Handling Solutions, Inc. Is an Equal Employment Opportunity/Affirmative Action employer. M/F/V/D
- Medical, Dental and Vision
- Vacation/paid time off
- Employee Events
- Flexible Spending Accounts
- Paid Holidays