The Director of Operations is responsible for overall management of operational areas, (IT, facilities and maintenance, and food service) that support the programs and centers to operate efficiently and effectively by ensuring that the sites are safe and healthy environments meeting all federal, state and local licensing and health codes/regulations applicable to their type of use. In addition to the centers, the Director will be responsible for the transportation fleet, storage facilities, and administrative offices. This position reports to the Operations Assistant Superintendent and is a member of the leadership team.
Upbring is classified as an essential business by the Federal government because the services we provide are critical to the wellbeing of thousands of children and families.
- Work in concert with Operations Assistant Superintendent to develop operational procedures, implement strategic initiatives and complete projects that impact both the local programs and the Agency’s business objectives
- Serve on project teams, or in an advisory capacity to support organizational initiatives
- Ensure compliance with agency, state and federal standards; along with licensing requirements
- Support Operations Assistant Superintendent in meeting all programs and/or agency-wide goals
- Liaison with contractors to assure stated work is completed properly
- Maintain contracts for all utilities, communications, storage, cleaning services, and trash removal
- Responsible for ensuring and maintaining building and grounds by assigned staff
- Ensure centers follow municipal ordinances, state licensing laws, and federal standards
- Ensure centers are compliant with Child and Adult Care Food Program (CACFP) regulations by conducting required monitoring
- Responsible monitoring centers are in operation and in compliance of fire and security systems for all centers
- Work with Center Directors to evaluate weather conditions and makes recommendations for delayed openings or school closures
- Monitor food, janitorial and building supplies purchasing
- Maintain license compliance files for all centers
- Oversee issuing of agency supplies to personnel, while maintaining an inventory of equipment, laptops, cell phones, walkie-talkies etc.
- Responds to all emergencies and acts as emergency liaison with municipal departments
- Monitors and ensure current status of food handler permits, fire permits, and Board of Health requirements. If applicable, arranges for well water testing and maintains records and chemicals for safe operation of well water.
- Assist in surveys of new buildings and opportunities for business expansion
- Responsible for creating and monitoring the IT, facility and maintenance, and food service annual budgets
- Supervise the Center Directors, Education Leads, and Nutrition Coordinator.
Staff Development and Management
- Conduct weekly, bi-weekly, and/or monthly supervision with staff to provide professional coaching and development
- Responsible for the recruitment, interviewing, hiring, and training new staff and developing and implementing ongoing staff development trainings for Center Directors, Education Leads, and Nutrition Coordinator using an established and consistent training program; ensure all staff meets education and licensure requirements, as deemed appropriate
- Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level, in a timely manner, and within budget; develop staff members to their professional potential, foster teamwork within the program and ensure a seamless service delivery to children and their families
- Regularly review employee performance and provide supportive feedback
- Complete, conduct, and submit 90-day and annual performance evaluations per established completion date
- Actively participate in collaborative and cooperative efforts and activities with the Head Start leadership, education team and cross-functional teams, such as Family Services, mental health and medical providers, disabilities services, and nutritional services
- Work closely with the Superintendent, Assistant Superintendents, Head Start Leadership, and Head Start staff to maintain focus on education (learning outcomes) and aligning instructional strategies with program goals and objectives that meet the needs of the students and families
- Develop and maintain strong working relationships with classroom teachers, administrative staff, children, and parents to ensure the children are receiving a quality learning experience
- Establish and maintain professional working relationships with vendors, program and center funders, and the business community
- Work as part of the team and show professionalism at all times by modeling and demonstrating a positive attitude and positive working relationships, while maintaining strong ethical boundaries
- Bachelor's degree in Early Childhood Education, Child Development, or closely related field
- 3 years’ of previous supervisory experience or related work experience required
- 1-year experience in multi-site project management required
- Current Texas Driver’s License and auto insurance in good standing
- Proficient with Microsoft Word, Excel, and Outlook and other related programs
- Excellent interpersonal and communication skills, including the ability to work as part of a team, communicate effectively both orally and in writing, receive and provide feedback and manage dynamic interchanges in meetings
- Master’s degree in Early Childhood Education, Child Development, or closely related field
- 5 years’ experience with Head Start programs or working with similar school readiness programs
- Bilingual (fluent Spanish written and conversational), highly preferred
Physical Demands & Work Conditions
- This position requires frequent standing, sitting, walking and using a computer for long periods of time
- Position works in a facility with and around children on a regular basis
- Lift, push, pull, move up to 75 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or People Operations.