Primary Office Location:501 N. Frederick Avenue. Gaithersburg, Maryland. 20877.
Join our team. Make a difference - for us and for your future.
Position Title: Assistant Branch Manager 1
Business Unit: Retail
Reports To: Varies Based on Assignment
This position is primarily responsible for assisting in determining the best products and services for the customer and assisting with the management of the branch. The incumbent oversees and conducts various sales promotions, motivates sales staff, manages branch sales activities, assists with the supervision of branch staff and trains the sales staff to satisfy the customer banking needs and meet or exceed established production goals.
Conducts consultative discussions with current and prospective customers to determine and analyze financial needs and makes recommendations to satisfy those needs.
Actively assists with the management of the branch. Ensures all reporting requirements are met, reinforces customer service standards, supports a proactive sales culture and otherwise acts on the manager’s behalf. Assists the Branch Manager with establishing goals, carrying out promotions, meeting with customers, tracking results, rewarding performance and preparing newsletter articles.
Conducts the business at hand in an entrepreneurial style according to established policies and procedures accurately and timely to satisfy the customer banking needs.
Oversees and conducts various sales promotions.
Motivates staff by making work experience fun and rewarding, conducting sales meetings as needed, providing encouragement with honest feedback and challenging individuals to grow and raise the bar for performance. Assists with the development and management of teller referral skills.
Manages branch sales activities by establishing customer service standards, enforcing prescribed sales activities including weekly call reports and branch sales plans, pre-shift sales huddles, assisting with sales activities and sales chart updates and goals, monitoring and measuring sales results, revising sales promotion action plans and determining appropriate next steps.
Makes outside sales calls as required by the Branch Manager.
Takes responsibility with the Branch Manager for the supervision of branch staff by instructing staff in details of the work performed either directly or by enforcement of policy, allocating work, observing and working with staff to improve performance, assisting in coaching sessions, overseeing staff activities and directing actions as priorities change.
Trains sales staff by preparing and distributing training materials, following up with questions that explore understanding of information and acting as a role model for in-aisle and counter sales to ensure the staff has the skill and ability to achieve established goals.
Develops a personal program for maintaining adequate levels of knowledge in banking matters, products and services, management techniques and demonstrates appropriate behavior, attitude, judgment, communication and initiative with customers and employees to ensure acceptable degrees of performance.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
High School or GED
Minimum Years Experience:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to work and multi-task in a fast paced environment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a retail banking sales related position. Knowledge of banking policies, procedures and government regulations.
Special Licenses and Certificates:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.