Assists Executive Housekeeper in ensuring clean, orderly, and attractive conditions of hotel by performing the following duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
- Supervises or assists Executive Housekeeper in directing the work activities of housekeeping staff
- Provides training, including safety training, to all housekeeping personnel or as directed by management
- Ensures adherence to company quality standards by inspecting rooms
- Distributes keys and work assignments to staff
- Addresses guest complaints regarding housekeeping service or equipment
- Completes inventory of supplies and equipment as directed
- Ensures adherence to company quality standards by inspecting rooms including deep cleans
- Assists Executive Housekeeper in the selection of Housekeeping personnel
- Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
- Completes follow-up on vacant or occupied rooms
- Assumes function of Housekeeper as necessary
- All other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies
- Problem Solving – Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses reason even when dealing with emotional topics
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
- Interpersonal – Maintains confidentiality
- Oral Communications – Responds well to questions; Demonstrates group presentation skills
- Team Work – Contributes to building a positive team spirit
- Written Communication – Writes clearly and informatively; Able to read and interpret written information
- Managing People – Makes self available to staff; continually works to improve supervisory skills
- Organizational Support – Follows policies and procedures including, but not limited to, dress code policies
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability – Commits to long hours of work when necessary to reach goals
- Initiative – Asks for and offers help when needed
- Planning/Organizing – Prioritizes and plans work activities
- Professionalism – Treats others with respect and consideration regardless of their status or position.
- Quality – Looks for ways to improve and promote quality
- Quantity – Strives to increase productivity
- Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Less than high school diploma or up to three months related experience or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES AND LICENSES
Supervises housekeeping staff consisting of 1-10 employees.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently requited to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.
The employee must regularly lift and or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.