Assistant Manager / Co Manager at Solstice

Overview

You’re a natural leader, engaging and inspiring.  You’re self-driven, motivated and naturally curious and passionate about your workplace.  You take pride in delivering exceptional customer service through maintaining and representing a company’s core values.  If this is you, read on!

As a SOLSTICE Co-Manager, you’ll be the Store Manager’s trusted partner helping to own the operation and success of your location, ensuring the store is consistently meeting and exceeding performance goals and company standards.  Our Co-Managers lead by example, reinforcing our service and selling expectations and creating an outstanding store experience.

Responsibilities

Includes all Selling Specialist and Keyholder duties, as well as:

• Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales, productivity and mystery shop results
• In the absence of the Store Manager, or as assigned, operate as the Manager-on-Duty
• Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed
• Stay up-to-date with Corporate communication; ensure the store team is kept informed through the Daily Focus/Communication Binder, touchbases, store meetings etc.
• Partner with the Store Manager in training and supervision of the team to drive results and develop and maintain selling, service, and product knowledge skills; coach and guide Selling Specialists and Keyholders
• When the Store Manager is not present, communicate as needed with the store’s District Manager (DM) and Regional Manager (RM)
• Partner with SM, DM, RM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter
• Assist the Store Manager with team recruiting, interviewing and hiring
• Create and promote strong business relationships with vendors, mall management and local businesses
• Owns personal development; actively listens and accepts feedback, direction and guidance
• In the long term absence of a Store Manager, the Co-Manager may be assigned additional responsibilities; in these instances, a District Manager will act as the Co-Manager’s immediate supervisor
• Other duties deemed necessary

Qualifications

• Prior retail sales management and customer service experience necessary; experience with luxury goods a plus
• Passion for fashion, trends and style
• Demonstrate strong leadership ability; approachable, engaging and proven conflict resolution skills
• Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills
• Positive attitude and approach to work; remains engaged, motivated and productive during downtime
• Excellent verbal and written communication skills; is able to adapt style, as needed
• Proficient in Microsoft Excel, Word and eMail
• Proven analytical skills
• Strong attention to detail
• Confident and mature
• Reliable and punctual
• Able to work flexible hours, including nights, weekends and Holidays
• Ability to stand for long periods of time*
• Ability to climb a ladder
• Ability to lift and carry 25 pounds
• College degree preferred

*Hours may vary due to regulations set forth by specific states