Pet Paradise Resort is a comprehensive petcare provider offering boarding, day camp, grooming and veterinary services.At Pet Paradise, our mission is to enhance the quality of life for pets and our customers by providing exceptional pet care and an outstanding customer experience. Located in nine states and with over fifty locations in operation or under development, Pet Paradise continues to expand in the southern region of the United States.
For more information about Pet Paradise visitwww.petparadise.comor visit our social media sites: Facebook, Instagram, Twitter, and Vimeo.
Summary: The Assistant Manager is responsible for aiding in the direction of the daily operations, programs, and staff by performing the following duties personally or through subordinate supervisors. The Assistant Manager will support the Resort Manager in all facets directly executed with natural leadership abilities. Execution, punctuality, and initiative is driven in the workplace by the Assistant Manager.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Oversees the daily operation of the Resort; managing operations to provide and maintain standards of conduct, cleanliness, and safety. *
2. Delivers customer service by performing the functions of the Front Desk Associate as necessary. *
3. Manages, supervises, trains, and coaches Resort staff based on company standards and training guidelines. *
4. Prepares work schedules, bank deposits, administrative reports, and human resources paperwork.
5. Maintains positive outlook and takes initiative in crisis. The Assistant Manager is able motivate and lift the team.
6. Performs staff duties as necessary to maintain Resort operations. *
7. Orders supplies as authorized by the Resort Manager.
8. Must be available to work holidays and weekends as these are the busiest times for Pet Paradise.
Qualifications: To perform the Assistant Manager role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or capability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities: Manages one to three subordinate supervisors who supervise a total of 10-15 employees including the Resort Supervisors, Front Desk Associates/Resort Associates and Bathers/Groomers. Is responsible for the overall management, direction, coordination, and evaluation of these units. Also, directly supervises 10-20 non-supervisory employees. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.