POSITION PROFILE Reports to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3 person satellite location or assists with the supervision of a large site or additional shifts. May run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed; can complete month-end management reports in the absence of the Site Manager. (Note: a lead person at a small solo site should be titled Supervisor). JOB DUTIES AND RESPONSIBILITIES * Functions as a document specialist or other operations worker. * Responsible for effective implementation and management of RICOH Service Excellence. * Handles formal contact with the customer on a daily basis in IMS. * Provides training on workflow and machine operations when necessary. * Ensures payroll accuracy by overseeing and correcting all time clock punches. * Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. * Ensures the quality of operations for shift by assisting in the achievement of goals. * Meets quality and deadline standards by the effective use of job scheduling practices. * Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. * Completes site reports and other paperwork as necessary. * Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: * Requires high school diploma or GED and 3+ years of experience in a related field. * Requires experience in delivering classroom and/or informal training sessions. * Requires experience in operation of the most advanced machines, performing complex jobs. * Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.