Our overnight cruises division American Queen Steamboat Company specializes in overnight cruise vessel management and operations. Steamboat/riverboat overnight cruises along America’s rivers and inland waterways are a resurgent part of the American experience.
For consideration, all applicants must copy and paste this link into a new browser window and complete: https://www.cindexinc.com/c/6E6B8A
The Assistant Waiter is directly responsible for the cleanliness and sanitation of all dining areas. They will assist all wait staff with the clearing and set-up of tables and special event areas. This person will also assist with the overall sanitation and cleanliness of the garbage areas. The Assistant Waiter is a “Waiter in Training”.
Duties & Responsibilities
• Perform all work in a safe manner and follow all safety rules.
• Maintains high level of sanitation and cleanliness in all dining areas.
• Attend all daily line-up meetings.
• Adhere to the order of service as designated by the Maitre d’ and/or Hotel Manager.
• Ensure the proper set-up of all work stations.
• Arrange, set-up and break down all buffet stations.
• Polish chafing dishes, silverware, glasses, mirrors and all else needing to be spot-free.
• Offers bread and beverage service to passengers in all dining areas.
• Setting tables with proper condiments.
• Arrangement of dining room tables and chairs.
• Expediting food from galley to wait staff in dining area.
• Assist wait staff in delivering and serving food and beverages
• Constantly assisting the wait staff of passenger needs.
• Assist in performing daily side work.
• Performs stores handling and loading and or unloading supplies from vendors.
• Vacuum and clean all dining areas.
• Assists in gathering all dirty dishware and bring to the dish room for cleaning. Stacking and scraping if necessary.
• Assists in keeping the dish area in a clean and orderly condition at all times.
• Assists in receiving food items and non-food supplies and storing them in the proper areas in accordance with the FIFO first in-first out) inventory method.
• Is friendly, courteous and cheerful at all times.
• Provides assistance to other crewmembers and departments to contribute to the best overall operation of the company.
• Fills station bill requirements and participate in drills with regard to passenger safety.
• Promotes good business principles by never discussing company business in public areas with fellow crewmembers or passengers.
• Ensure behavior and performance supports the company’s Mission
• Follow company values in responding to others in work situations
• Meet “standards for service” behaviors
• Use recovery steps to respond to others who are dissatisfied
• Make hospitality standards an important part of day-to-day duties
• Be a STEAM System example for others
• All other duties as assigned, requested or deemed necessary by management. This may include helping in the bars or other dining venues.
Minimum Qualifications & Requirements
o HS Diploma or Equivalent Required
• Professional Certification(s) or License:
o Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain
o Valid Server Permit
o Copy of DD214, if Veteran status
• Skills & Abilities:
o Excellent verbal and written communication skills; must be fluent in English
o Ability to interact with individuals at all levels in a pleasant and professional manner
o Proficiency with MS Office applications
o Ability to train and supervise employees
o Logically and independently plan, organize and complete work assignments
o Must maintain a neat, clean and professional appearance
o At least 2 years of experience in position with similar duties and responsibilities
o Fine dining experience required
o Cruise industry experience preferred
o Must be at least 21 years of age.
o Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.
The Marine operation is subject to varied wake and motion.
Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season.
• Ability to stand and walk on nearly a constant basis; ability to work long hours each day
• Ability to bend, rotate and reach frequently
• Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs
• Ascending/descending stairs or ladders safely
• Ability to manipulate/handle/grip materials required to perform job
• Ability to maneuver through/in/around small and/or confined areas within the vessel
• Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
• Must be capable of performing emergency duties as listed in the vessel’s station bill
• Crew bed/bunk equipment are rated for 250 lbs maximum weight capacity per bunk.