Assist ISP personnel with basic troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed.
Under supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs. On-call rotation required.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Monitor services for quality delivery assurance.
Operate a spectrum analyzer to verify optimum levels and performance leaving ones HE Facility.
Perform all required HE Proof of Performance Tests as needed.
Follow “Did I?” checklist and perform daily checks to ensure HE functionality.
Maintain a clean, safe work environment / headend.
Maintain awareness of network activities affecting local elements.
Troubleshoot video outages.
Perform network problem resolution.
Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols. Basic set up and operation of legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's.
Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling.
Install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
Install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
Install, align and troubleshoot earth station feed assemblies.
Install and align various types of off-air antennas for VHF and UHF television and radio reception.
Install, test and maintain optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
Install, maintain, and perform testing and required documentation of emergency alert systems.
Perform and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.
Adhere to industry specific local, state, and federal regulations, as applicable.
Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
Perform HE and facility Technical Quality Assurance (TQA) inspections; ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.
Implement approved methods of procedure.
Maintain and support protocol compatibility standards, develops and implements network enhancements.
Work on projects / systems / issues of basic to moderate complexity surrounding network planning, configuration and optimization.
Work on one or more projects as a project team member.
Submit Change Management Requests.
Perform analog and digital channel level measurement and quality testing.
Periodically test equipment and quality of signal throughout the network.
Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
Know, understand and follow company policies.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to drive Company vehicle in a safe and responsible manner
Ability to use personal computer and software applications
Ability to use handheld communication devices and applications
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to work with small components and wires to make cable connections
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
Ability to accurately measure distances, using tapes or other measuring devices
Ability to read general system layouts from blue prints and system maps
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively
Ability to work independently
Ability to work while standing 50 - 70% of the time
Knowledge of basic mathematics and electronics
Ability to adapt and change to ensure the successes of the business
Basic knowledge of Critical Systems
Basic knowledge of RF and IP technologies
Basic knowledge of Video Networking, IP and DOCSIS
Basic knowledge of HFC design and operational experience
Basic knowledge of optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter)
Associates or Bachelor’s degree in Electronics/Technology or Sciences or equivalent work experience
Related Work Experience Number of Years
Headend Technician or electronics/network implementation work experience 2-4
Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
Skills/Abilities and Knowledge
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
Ability to perform job from high places (roofs)
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety CodeKnowledge of redesign and measuring voltage wiring; splicing skills bench sweep
Knowledge of Hybrid Fiber Coax
Knowledge of critical systems elements including but not limited to HVAC, powering and generators
Work in a 24x7, fast paced environment
Exposure to continuous moderate noise
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions
Work and travel in inclement weather
Work all hours, day or night
Work performed near power facilities and electricity
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.