The Associate Director of Financial Aid (ADFA) will manage the daily operations of financial aid for graduate and doctoral students, and assure compliance within federal, state and institutional guidelines.� This position includes processing of Financial Aid packages and managing dissemination of financial aid information. In addition, the Associate Director will develop new policies for future undergraduate programs.� The office of Financial Aid is a part of the Marketing and Enrollment Management division of Maryland University of Integrative Health. The ADFA will report to the Director of Financial Aid. This position involves a great deal of communication with students.
- Develop, implement, and maintain an effective compliance program to detect, prevent, and resolve issues that fail to meet federal and state financial aid regulations. Including responsibility for identifying and facilitating proper oversight of the Satisfactory Academic Progress Policy, NSLDS Review, PELL Limits and Unusual Enrollment.
- Counsels and provides financial aid information to graduate and doctorate students, future undergraduate students, and parents on the financial aid process.
- Determines and ensures accuracy in awarding financial aid to eligible students in accordance with federal and state regulations; including, but not limited to, institutional funding, merit aid, need-based awards, scholarships etc.
- Reviews, corrects and certifies all file information for disbursement of awards and ensures that all information in the data portal and EDExpress system is accurate and complete.
- Ensures that all required verifications are performed in accordance with program regulations. Reviews financial aid applications and determines the need eligibility and conducts verification when required or appropriate.
- Assist the Director with the administration of financial aid programs in accordance with federal, state, and institutional regulations and policies. Stays abreast of all financial aid regulations. Monitors federal and state regulatory environments and identifies changes and their impact on the workflow for student awarding.
- Assist Director in completing Fiscal Operations Report and Application to Participate (FISAP) annually; and Program Participation Agreement when necessary.
- Develops and delivers comprehensive training programs including financial aid fundamentals and University policy and regulatory changes, and provides assessment to ensure mastery of required knowledge and skills of existing and new staff.
- In conjunction with the Director, makes decisions using professional judgment concerning exception to policies for dependent/independent status, modification of expected family contribution or student budget, and appeals for failure to meet or maintain Satisfactory Academic Progress standards.
- Adjust financial aid awards, performing the Return to Title IV Funds calculations when applicable.
- Reviews and resolves over-awards. Ensures effective procedures are in place to prevent over-awards and establishes safety nets to identify and resolve issues in a timely manner.
- Administers all Maryland State award programs as appropriate via MDCAPs and rosters, and submits all state reports accurately and in a timely manner
- Assist the Director for completion of the annual A-133 and serves as a joint point of contact with the Director for auditors.
- Support recruitment and retention efforts in line with the strategies of the Marketing and Enrollment Management team.
- Support the maintenance of the federal and institutional work-study program.
- Participate in recruiting events on campus and as needed, off campus.
- With the community culture in mind, the ADFA will serve on committees as needed.
- Work closely in a team environment to provide outstanding customer services via phone and email
- Perform standard and customized reports (EDExpress, SIS, Excel).
- Communicates closely with registrar and finance department regarding financial aid processes.
- Oversees, supervises and trains Federal Work Study students.
- Supports the VP of Marketing and Enrollment Management & Director of Admissions, and oversees the Financial Aid Office in the absence of the Director.
- Performs related duties as required or assigned.
Education and Experience Qualifications
- Bachelor�s degree and minimum of 5 years of experience in an office of financial aid within higher education
- Experience with undergraduate federal financial aid and policies in order to stay compliant
- Reconciliation of federal aid including Direct Loans, Maryland Grant, and Pell
- NSLDS, COD, EDExpress, ELM productions, and MHEC
- Attention to detail and organizational skills
- Excellent verbal and written communication skills
- Current knowledge of FERPA and other privacy-related laws in higher education
- Ability to adapt and adjust to an evolving and growth-oriented environment
- Master�s degree
- Experience with graduate student financial aid
- Knowledge of financial responsibility for college students
Skills and Abilities
- Demonstrated knowledge of financial aid and its administration.
- Strong customer service aptitude and ability to motivate staff.
- Ability for critical and logical thinking, good judgement, and problem solving.
- Strong organizational skills.
- Excellent written and oral communication skills.
- Proficient in Microsoft Excel, PowerPoint, Word, Outlook and familiarity with financial aid systems.
Work Environment/Physical Requirements
This job operates in a professional office environment. �The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Routinely use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
- Advanced math skills needed to calculate compensation, bonuses, benefits analysis, percentages, etc.�
- Requires ability to learn new software applications as necessary
- This is largely a sedentary role; however, some filing may be required.
- Have the ability to lift files, open filing cabinets and bend or stand as necessary.
- Must be able to lift up to 20 pounds.�
- May require occasional travel
DISCLAIMER:� This job description indicates the general nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent (as covered under the Americans with Disabilities Act). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.