AV Support Technician II
RoomReady delivers video conferencing, content sharing, and meeting management technology that creates simple, personal, and consistent experiences.
We are known for being great with both our employees and customers. We offer a great salary and benefit package.
We are currently seeking a full-time, client-dedicated AV Support Technician II to serve our valued client in the Chicago, Illinois area.
To apply, please paste this link in your browser, complete the brief application (only a few blanks to complete) and attach your resume.
Headquartered in the heart of Central Illinois, we are a fast growing, family-owned business with a strong commitment to serving others and honoring our core values. Our dynamic group of professionals sets us apart because of these commitments and a strong Midwestern work ethic that is second to none. We are seeking talented, solution-focused, innovative professionals to join our growing team.
Please see the job description below for more information on this position.
The Support Technician is responsible for the daily activities of Service and Support to our Customers, both internal and external. Additionally, must maintain a broad level overview of RR’s on-going support services as well as ground level knowledge of any challenges or hurdles specific to any support services.
Primary Responsibilities (Essential Functions):
The following areas of responsibility represent Key Results Areas (KRA’s) for which performance will be measured:
Receives support calls escalated by Tier 1 and provide remote troubleshooting support to clients.
Documents all troubleshooting steps performed per support call; escalate to Tier 3, as required.
Serves as Tier 3, on-site client support upon request.
Provides training for the technical staff to develop and maintain the skills required providing the highest level of support for products that the company promotes.
Ensures consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
Resolves customer problems or complaints relating to support calls are promptly addressed and documented as per company policies and/or guidelines.
Provides proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management.
Maintains accurate service supplies and materials inventory levels to ensure adequate availability for support calls.
Service Call Standards
Tests all equipment upon termination to ensure performance of system.
Performs physical installation of a job (e.g. pull wire; terminate cable; properly hang equipment).
Completes all required documentation accurately and within expected timeframes.
Maintains a debris free and orderly work space/job site
Communicates work delays and/or issues as they occur.
Interacts professionally and tactfully with others on job-sites.
Provides on-site Client training as required.
Interprets quick user guides which summarizes the training content to send to Clients during training presentation.
Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the Company; promptly reports unsafe work conditions to supervisor.
Cultivates positive working relationships within and across departments.
Engages in behaviors that foster a healthy work environment and company culture.
Presents self in a professional manner and appropriately represents the Company image.
Adheres to company-issued policies, procedures, core values, behavioral or other standards as prescribed by the Company.
Performs other tasks and duties as required.
Client Support Manager
Up to 50%