|Reference # :||19-03887||Title :||AV Technician|
|Location :||San Francisco, CA|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||04/01/2019 / 10/01/2019|
|Long term contract (possible temp to hire)|
Job Title: AV Technician
The AV Technician will support customer events where AV technologies are used; and provide technical support as needed.
Principal Duties and Responsibilities:
? Primary support for All Hands meetings, webinars, and trainings.
? Monitor ServiceNow tickets (work orders) to ensure all are assigned, responded to, and completed in a timely manner.
? Provides preventive maintenance support; completes inspections of, and maintains records for work completed with primary focus on AV related work orders.
? Supports or resolves problems associated with all building conference rooms
? Performs other duties as assigned.
? Support installation of audio visual equipment such as projectors, displays, video walls, speakers, cabling, etc.
? Assist in mocking up equipment for testing pilot projects
? Proactively communicate project issues to employees/customers in a timely manner.
? Great communication skills between clients and contractors on an ongoing basis.
? Strong knowledge on DSP's, digital platforms, matrix switchers, video walls and video conferencing
? Maintains inventory levels on AV parts and equipment
? Partner with various teams and departments to deliver superb AV and conferencing solutions
? Education ? Bachelor's Degree in a technical discipline preferred.
? World-class customer service skills and orientation
? Ability to maintain professionalism at all times under stressful situations
? Ability to multitask and work without direct supervision
? Strong MS Office suite experience
? Strong written, verbal and people skills
? Strong organizational skills and collaborative style needed
? Strong troubleshooting practices and documentation skills
? Valid motor vehicle driver's license
? Ability and willingness to complete physically oriented work, participate in 24/7 ? on call rotation, work a flexible schedule and overtime as necessary
? Detail oriented and capable of daily-weekly follow up on all assigned projects
? Familiarity with electrical, network and overall construction
? At least 3 years of audio-visual management experience with complex systems
? Solid knowledge of all low voltage hand tools and testing equipment
? Solid knowledge on all various low voltage wire types and connectors
? CTS certification plus (CTS IS preferred)
? Crestron product and programming knowledge is a plus