Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Direct and participate in bank sales and service activities to meet or exceed established goals including improving the financial performance of the branch. Develop new consumer and small business relationships by prospecting new households and businesses while growing existing customer relationships. Work closely with internal departments to offer a variety of products and services to customers and prospects. Recruit, hire and develop staff through ongoing coaching sessions, to ensure that all are personally committed to consistently exceeding customer expectations every time, everywhere. Plan, direct and control bank operations, ensuring that established policies, procedures and compliance requirements are consistently followed. Provide awareness and demonstration of all customer channels including digital channel capabilities. Advocate to colleagues and clients to influence digital adoption. Delegate responsibilities to staff as needed to meet branch objectives. Maintain control and supervision of excellent customer service delivery within the branch to achieve established customer service targets.
This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated?s anonymous Ethics Hotline.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Key Result AreasSales
Other Branch Financial and Sales Management Performance
Other Actively pursues business relationship and household acquisition growth
Other Actively engages internal business partners to consistently bring the entirety of the bank to the customer.
Other Advocates for Diversity and Inclusion principles, visibly supports community initiatives and involved in local business associations and chambers of commerce.
Regulation and Compliance
Job AccountabilitiesVisible leader of the branch responsible for daily operation and supervision of colleagues to ensure key objectives are met. Ensure the branch is appropriately staffed and scheduled every day to meet customer service expectations as well as sales and operational objectives.
Provide timely coaching on performance issues, regulatory and compliance issues and ensure complete adherence to all company policies and procedures. Prepare and administer performance documentation and make recommendations on employment decisions and compensations
Recruit, hire, train and develop branch colleagues. Foster a team environment by selecting and hiring quality team members who are collaborative, results driven and possess strong sales and service aptitude. Manage new hire onboarding process and ensure all colleagues are highly engaged and are being developed.
Prospect new relationships while retaining and deepening existing relationships. Initiate new business opportunities for the bank through the development of new prospects, centers of influence and excellent service of existing client relationships. Identify referral opportunities and make referrals to key partners. Lead by example and coach branch colleagues.
Uphold the bank?s philosophy and all policies by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization. Comply with lending authority and consistently adhere to credit policies and procedures. Responsible for the understanding, knowledge and management of all required training and compliance issues (i.e. CIP, BSA).
In conjunction with Manager, establish sales, service, operations and financial goals that are clear and measurable. Establish action plans to meet or exceed goals.
Actively participate in community organizations and activities in a manner which reflects favorably on Associated Bank. Encourage colleagues to participate in community activities to enhance company diversity and inclusion.
Other Duties/ResponsibilitiesIn-store Manager - Actively participates in promoting the bank within aisles. Promotes, sells and offers product and services to customers shopping in the supermarket, while being a reference source for questions which may arise. Coaches staff in the aisles to promote the supermarket banking philosophy and to help staff assimilate to aisle conversations. In addition, maintains frequent contact with supermarket managers to coordinate in-aisle selling and other activities.
Hub Manager - May supervise multiple locations through Hub and Spoke strategy, while being tasked with the overall advancement of both locations. Responsible for establishing clear expectations and an accountability culture, while empowering the spoke leadership to execute specific action plans for Sales and Profit/ Loss success.
EducationAssociate's Degree or equivalent combination of education and experience Business or related field, Required
Experience3-5 years Demonstrated leadership and/or supervisory, Required
3-5 years Progressive responsibility within a financial organization to gain the necessary experience and background to manage a branch and deal effectively with colleague and customer relations matters., Required
2-4 years Sales Experience, Required
SkillsCustomer Relations , Advanced
Management Experience , Advanced
Other: Mathematical and Financial, Intermediate
Other: Use and demonstration of digital technology, Intermediate
Operate Office Equipment , Intermediate
Organizational , Intermediate
Verbal Communication , Advanced
Written Communication , Advanced
Microsoft Office , Intermediate
Analytical , Intermediate
General Physical Condition Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)