Bankers provide a superior customer experience by engaging the customer, discovering customer needs and opportunities, delivering on the spot solutions and/or referring customers to business partners for product sales or problem resolution. Bankers utilize customer relationship building techniques, outbound telephone contacts to existing customers, and specialized licenses/certifications to engage prospects and customers in deposit, lending and relationship growth which has a positive impact on bank profitability. They also generate leads for other members of the sales team to close. In addition, the Bankers educate and influence customers on utilizing technology to fulfill their banking needs. Produces sales and referrals using various methods under the direction of the Branch Manager. This includes, but is not limited to, cross/relationship selling, in- and out-bound calling and product marketing and promotion techniques/campaigns. Opens new checking, savings, and time deposit accounts for new and existing customers. Performs account transactions, provides information and handles more complex customer inquiries and situations. Utilizes consumer lending product knowledge and sales techniques to identify and meet customer financial needs. Supports the Branch Manager in developing, enhancing and retaining small business customer relationships. Utilizes branch technology and systems including tablets, enhanced ATMs and other systems effectively and engage and educate customers in using them. Acts as a resource to other Bankers assisting with complex transactions and products, problem resolution and on-the-job training. Responds accurately to customer inquiries for information and provides effective problem resolution as needed through direct personal action or referral to alternative branch or bank resources. Enhances the customer experience and relationship through proactive activities employing various outreach methods including E-mail, telephone and mail. Participates with the Customer Engagement process by supporting business priorities and customer experience. Protects the Bank’s assets by following bank policy and procedures. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.