Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under direct supervision of a Bank or Market Manager, the successful colleague will be responsible for assisting customers in a dual role focused on delivering exceptional service and quality with every transaction. The Banker will perform teller transactions, service customer needs and resolve issues, and when appropriate proactively sell Associated Bank products to existing customers and prospects. Banker's are responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate products and services. Bankers will also be responsible for making customer referrals to the appropriate line of business to meet their financial needs. The colleague in this position will also provide exceptional customer service through efficient and accurate processing customer transactions and be able to efficiently demonstrate all customer channels including digital capabilities. All Banker colleagues will be responsible for completing curriculum and passing Banker Certification before they are eligible for promotion. The Banker will strive to deliver a satisfying customer experience by fulfilling service requests and providing efficient and accurate transaction processing. This role will also support the operational integrity of the branch. The colleagues in this role may be asked to work multiple branch locations.
This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
Responsible for selling Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments.
As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
Key Result Areas
General Physical Condition