The Banquet Captain's main duties are to directly supervise the Banquet Servers, set up personnel and Banquet Bartenders to ensure the proper set-up, tear-down and completion of the event as specified in the BEO.
Directly leads all Banquet staff.
Responsibilities include assisting the Banquet Supervisor and Manager with training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Must attend and assist in all designated pre-meal meetings.
Ensure that communication is constantly maintained between the Banquet Chef, the Catering Manager and the client during the event.
Inspects staff uniforms prior to the event ensuring adhesion to the highest level of standards.
Assist in compiling check from the BEO at the conclusion of the event, ensuring that the correct numbers of items/number of persons are charged for and that the check is correctly posted to the master account and that the check is presented and signed by the client.
On a continuous basis, keep service corridors, pre-function space and storage areas clean, organized and unobstructed.
Assign all Banquet side-work and ensure proper completion.
Attend to all the needs of the guests during functions and function related duties.
Ensure the proper set up of the meeting and event rooms. This may include laying table linen, setting china and silverware, filling water pitchers and brewing coffee, filling salt & pepper shakers, sugar bowls, rolls, butter and salad dressings per the specifications outlined by the BEO.
During the meal, responsible for serving the meal to the left of the guest and clearing the meal to the right of the guest. Should also be able to provide some information about the meal they are serving if the guest requests it.
After the meal, responsible for clearing dishes and preparing them for the Banquet Stewards, stripped the tables and storing the items as needed.
Responsible for keeping assigned work area clean and sanitary by walking the assigned banquet area before and after the event and report any issues with the facility to the Banquet Supervisor. Also directly responsible for the cleanliness and repair of the service equipment and storeroom.
Completes the Banquet recap following the conclusion of the event and forwards to the designated parties.
Assists in maintaining standards of health, safety, and sanitation.
Participates as a team member with Banquet Servers, Banquet Bartenders, Banquet Bar-backs, Banquet Cooks, Banquet Supervisors and any pertinent company employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
Responsible for maintaining a consistent and regular attendance record.
Assist in other duties and projects as assigned.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED preferred. A minimum 3-4 years Banquet server and/or bartender experience required.
Excellent communication and leadership skills.
Previous banquet captain or other leadership experience preferred.
Physical and environmental factors;
Frequent standing, walking, bending over, reaching, balancing, pushing and pulling. lifting/carrying trays up to 40 lbs.