The Hotel at University of Maryland!
Modified Full-time. Must be flexible to work any shift (days, nights, weekends, and holidays). Hotel experience preferred.
Duties and Responsibilities
-Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
-Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
-Maintain complete knowledge of:
o Daily scheduled group functions, times, locations, amount of people.
o Location of all Hotel function space and names of rooms.
o All styles of meeting and Banquet room settings.
o All safety guidelines.
-Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments
-Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
-Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
-Refresh rooms as scheduled, following departmental standards.
-Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
-Turn over any lost and found items to Supervisor
-Ensure that nothing is stored in unauthorized areas.
-Transport any food and beverage trays/items in public areas to service areas.
-Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
-Deliver client packages/boxes of materials as assigned to/from scheduled function area.
-Assist with inventories as assigned.
-Stock requisitioned supplies
-Complete required Appraisals
-Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
-Ensure unresolved incidents are reported to Manager/Supervisor
-Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
-Contribute to the team's success by accomplishing tasks and assisting with projects as needed
-Maintain knowledge and compliance with departmental policies, service procedures, and standards
-Availability during peak operating times, ie: Weekends, Holidays and Special Events
-Work as a team member to ensure our guests have the best possible experience
-Understand company's emergency procedures and be able to apply them when necessary
-Report any incidents, property damage or injuries immediately to Manager/Supervisor
-Attend department meetings and training sessions as necessary
-Support Southern Management's Mission, Vision, and Values
-Comply with all Southern Management's policies and procedures
-Perform various other duties as assigned by Manager and/or Supervisor
-Maintain confidentiality of guest information and pertinent hotel data
-Knowledge of various room set-ups and standard equipment involved.
-Knowledge of proper chemical handling and cleaning techniques.
-Adhere to timelines in completion of set-ups.
-Adapt to priority changes of work flow or requirements.
-Previous guest relations training.
-Excellent written and verbal communication skills
-Compute basic arithmetic and mathematical calculations
-Organized and detail oriented
-Excellent time management skills
-Excellent interpersonal skills
-Sound leadership and managerial skills
-Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
-Technical knowledgeable and competency in necessary systems and software: - [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc]
Key Performance Indicators
Exhibits the following performance expectations:
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
-Adhere to response time policy
-Adhere to schedule/work hours
-Cooperate professionally with other departments to accomplish the goals of the department
-Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
-Work is completed in a timely, professional manner, based on expectations and deadlines
-All banquet storage areas are neat and well maintained
-Previous cleaning experience, preferably in a hospitality environment
-High School Diploma or equivalent required
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled