Basic Function: In this role, you will be expected to provide exceptional service to hotel guests. You will be responsible for escorting escorting arriving and departing guests in a friendly and courteous manner to and from their accommodations, as well as transporting and handling luggage. You will be expected to maintain the highest level of customer service and use extreme care when handling guest belongings.
Responsibilities include but are not limited to the following:
- Read and match luggage tags, write claim tickets and detach portion to give to guest
- Escort customers to accommodations, visually inspect room and acquaint guests with their rooms and their room features
- Organize and store luggage as necessary in a designated area
- Respond to guest inquiries and requests accurately and in a timely, friendly and efficient manner as it relates to all the hotel services and the local area around the hotel
- Ensure management/leadership is made aware of any relevant feedback from guests and/or other department
- Be on time for every scheduled work day
- Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
- Assist Supervisors and Managers with additional duties, as assigned
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience: Less than high school education or up to one month related experience or training or equivalent combination of education and experience.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Language skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other skills and abilities: Ability to use clock (standard/military time). Ability to maintain a pleasant and professional demeanor when interacting with guests. Ability to effectively respond to customer problems or complaints.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.