QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- Must be 18 years of age or older.
- Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms).
- High school diploma or equivalent experience/training.
- Ability to effectively communicate in the English language.
Opening doors for clients or personnel. Room deliveries. Handling luggage for clients. Special deliveries or errands. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc. Handle all guest requests and questions in an efficient manner. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. Maintaining the highest level of employee/guest relations.