SNI Companies is seeking a Bilingual (Spanish/English) Client Support Specialists for a growing company in the Daytona Beach, FL area
- Ensure positive client experience through high quality service and communication thereby attaining client retention.
- Handle client service or support related incoming requests.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Research and resolve each client interaction to their utmost satisfaction.
- Determine and record inbound requests and ensure customer issues bear proper notation.
- Capture client information and problem solving process such as decisions made, actions involved and final resolution.
- Update on status and completion in service management system and users through all means of communications.
- Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
- Coordinate with product development department to enhance current design and determine design problems.
- Update on new design, product and technology changes.
- Engage in continuous performance evaluation and training projects.
- Establish Client Support Center's positive image by interacting with team members, vendors and clients.
- Exceptional Math Skills, Communication Skills, easily adapt to multiple computer software programs
- Multi-tasking skills
- Empathetic, ability to work with clients to resolve sensitive financial matters
- HS Diploma, Bachelor's Degree Preferred
- 1+ year Customer Service, Call Center Experience preferred
- Phenomenal Communication Skills, Written & Verbal
- Ability to handle complex situations in a professional manner
- Exceptional Computer Literacy
- Must be bilingual in English/ Spanish