Our client is a national consulting firm serving the housing industry and they are currently looking to ramp up their North Lawndale call center. Beacon Hill is currently seeking a bilingual customer service representative to field incoming phone calls of varying degrees of urgency and complexity and bringing each call to resolution with compliance and compassion in mind.
Fielding incoming calls and emails from program participants and conducting informational interviews with prospective participants
Documenting large amounts of data in compliance with program rules
Using strong communication skills to coordinate between various internal departments
Using a wide variety of programs and technologies to complete tasks
Bilingual in Spanish
At least 1 year of corporate office or retail/hospitality experience with demonstrated advancement in previous roles
Strong verbal and written communication skills
The ability to pass an initial certification exam after a week of classroom training
Experience using office computer programs, ideally including MS Office, Salesforce, or Yardi
Ability to work onsite with no restrictions in an office with COVID safety measures in place
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
15.00 - 16.00 /hour