Bilingual Customer Service Representative
Role: Customer Service Representative
Address: Las Vegas, NV 89144
Expected Duration: Approx 12 Months
Training Schedule: Monday-Friday, 8:00am-4:30pm
Sat 6:30am-5pm & Mon, Tues, Fri, 9:30am-8pm
Sat 6:30am-5pm & Mon, Thurs, Fri 9:30-8pm
Sun 8:30am-5pm & Mon, Tues, Weds, Thurs 11:30am-8pm
* Fluent Spanish Speaking / Bilingual Candidates ONLY
* Spanish Language Assessment - Minimum 95%
* Customer Service Assessment - Minimum 90%
The bilingual candidates provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.
Interested candidates please send resume in Word format Please reference job code 68529 when responding to this ad.